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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.1 9.2
Count 16 301 2354
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Reviews of PetPlan Canada

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10/10   Best experience during a sad situation..., 4/14/2015

Reviewed By: Erin Hawk, Recommend: Y

My poor chihuahua mix got out and was hit by a car with severe head trauma - this was my one and only claim so I called no less than 3 times during the week he was in the emergency. Sadly he passed away and I had racked up a bill over $7k which I used other savings to cover. I contacted Petplan and they worked quickly to expedite my claim and even did a tribute to him on their Facebook page, super sweet, really do care. We will be back and recommending them to all our friends!!
Injury/Illness: accident   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   The BEST decision I ever made!, 4/11/2015

Reviewed By: Liz Miller, Recommend: Y

I have been with Petplan for almost 8 years now and I am so glad I made the decision to go with them for pet insurance. I had never considered pet insurance before, but after getting my second beagle, I realized that if anything ever happened I wouldn't be able to afford the best care for them on my own. As it turned out, our second beagle was epileptic and her seizures were hard to control. We eventually had to see a neurologist twice a year. Many tests and medications later we finally had her seizures under control. Meanwhile, our first beagle has had both cruciate ligaments replaced and had major surgery to remove a cancerous tumor. Through out all the years Petplan never rejected or questioned any claims that I made. They paid every claim promptly. Having the insurance made many of our decisions much easier! Sometimes I feel that my dogs have better health insurance than I do!
Their customer service has been outstanding and I love the magazine they publish! They are a great company and I'm so glad I chose them for my pet insurance!
Injury/Illness: cancer seizures   Breed: Beagle
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Amazing Company: Couldn't Be Happier, 4/10/2015

Reviewed By: Nina D'Iorio, Recommend: Y

When my kitty cat McMeow got kidney stones, the cost of treatment tipped over $1000. From the ultrasound to the medicine, to the prescription food, it really added up fast. Fortunately, Petplan paid the claim before my credit card bill even came due. The experience was fast, easy and the people at the company made me feel like my pet's health was the most important thing that mattered. Honestly, I couldn't have asked for a better experience
Injury/Illness: renal (kidney)   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Awesome company to work with!, 4/3/2015

Reviewed By: Carolyn, Recommend: Y

I cannot say enough good things about PetPlan and my "Happiness Manager" Melissa. I know we are all "gaga" about our babies, but when "Mimzy", my 5 yr old Schnocker (part Schnauzer and Cocker) started acting worrisome,(panting almost all of the time even when it is not hot and drinking like there us no tomorrow,) the vet, after 2 days of tests, diagnosed her with "Cushings Disease". To make a long story short, she will have to be on medication for the rest of her life. Needless to say, I was beyond upset, but the ease in working with Pet Plan was above and beyond anything I could have imagined. Being a 74 yr old widow and feeling very alone in this with my little BFF, they let me know that they truly cared and that I wasn't alone. I wish human insurance companies had this same effect. "Thank you" just doesn't say enough.
Injury/Illness: adrenal gland system   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   What a relief, 4/1/2015

Reviewed By: Michael Hollander, Recommend: Y

I have had a number of dogs in my life and have loved them all; although, I never had insurance. I was suspicious of the industry and didn't have a clue which company I could trust. Luckily my vet was very willing to give Petplan great reviews and I made the choice to go with them. My young doodle is quite healthy yet he developed a growth on his side that was very suspicious. We treated it by removal and the biopsy was negative. After all the stress for Barney and my family having Petplan backing us up financially was a major relief. The company was great in every way!!! I was more than impressed...can't recommend more highly.
Injury/Illness: skin problem   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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