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Petplan Canada


2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875
website: http://canada.gopetplan.com

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.0 9.2
Count 40 284 2267
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Reviews of PetPlan Canada

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10/10   Wonderful Pet Insurance, 10/31/2014

Reviewed By: Susan Walker, Recommend: Y

Our dog has been very sick with a cough and lung problems. He also has diabetes and is on insulin. Every claim I have faxed in, and there were many over the years, were handled professionally and quickly.

The staff, when I had to call them due to a question, were so helpful and sympathetic.

We never thought our beautiful yellow lab would get sick, but he did.

We are so thankful that friends told us about this great company several years ago.

Thank you, Pet Plan for such great service!

Susan (a very grateful customer)
Injury/Illness: cough, lung disease, diabetes   Breed: Yellow Lab
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   Saved my dog's life, 10/29/2014

Reviewed By: Joyce, Recommend: Y

Kato was diagnosed with Lymphoma a few months ago. Without Chemo treatment, he would not live very long. I didn't want to lose my best friend. I decided to do the Chemo treatments, which would cost about 5,000. Thankfully Pet Plan helped me pay for most of the treatment. Kato is now in remission! I could not afford the treatments without Pet Plan. Kato wouldn't be alive today if it weren't for them. I recommend Pet Plan to everyone with a pet.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   PetPlan - too dysfunctional for me!, 10/29/2014

Reviewed By: Claudia, Recommend: N

My vet and my vet's staff spent hours sending over requested medical records to the claims department. They scanned and emailed the info multiple times to the confirmed correct address and they hand faxed the info - but to no avail. the staff at PetPlan either refused to let me speak to the Claims dept. and/or kept telling me they never received any of the info sent. I have concluded they are making this process so impossible so that they came make me give up my claim and give up the chance of getting reimbursed. After having this insurance for 7 years - this is my first AND LAST interaction I will have with this company. THEY ARE TERRIBLE!
Injury/Illness: stomatitis   Breed: Great Pyrenees
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   PetPlan and Vet gave Brandywine second chance, 10/29/2014

Reviewed By: Debra Gann, Recommend: Y

Brandywine is a 5 year old Chessie. She began not feeling well this past February. One thing lead to something else. Having PetPlan Insurance gave me peace of mind that Brandy could get the best care possible and a second chance. If it had not been for PetPlan I would have not been able to get the care I did for her. I have PetPlan Insurance on all five of my Chessies. After Brandy came home I received follow up emails checking on my girl. I think PetPlan is the best. Thanks PetPlan and all the staff.
Injury/Illness: blood pressure/blood clotting   Breed: Chesapeake Bay Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   PetPlan gives us peace of mind, 10/28/2014

Reviewed By: Holli Pinon, Recommend: Y

My 8 year old boxer Sadie fought her mast cell carcinoma through 3 surgeries, and endoscopy and several emergency visits to several vets in the area. As most of you know, none of the treatments for our beloved pets is inexpensive. Unfortunately, Sadie lost her fight just 10 days ago but it was not because we did not try what was reasonable medical care. PetPlan gives me peace of mind that I do not have to make decision regarding treatment for my pets based on cost. This insurance company makes it easy to submit claims, and pays the claims in a very tinselly fashion. I have been over impressed and tell everyone I know that they should have insurance on their pets. I will always have dogs and I will always insure them with PetPlan, if they will have me. I do not think there was a year that went by that Sadie's medical costs exceeded her premium. PetPlan never made it difficult nor did they every refuse to renew our policy. This is an excellent company.
Injury/Illness: cancer   Breed: Boxer
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews


10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
 
9/10   Go Pet Plan is good dog insurance....so far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
 
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
 
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Rachel
 
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard
 


Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
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Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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