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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.8 9.0 9.2
Count 31 304 2340
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Reviews of PetPlan Canada

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9/10   Awesome product!, 2/24/2015

Reviewed By: NutramaxDenamarinTabs, Recommend: Y

My bestfriend is a veterinarian and he recommended this product and Denamarin. He said that the two active formulas of Denamarin increase the glutathione levels of my pets and those protect liver cells from death.
Injury/Illness: ear problem   Breed: Abyssinian
Claim Amount: under $100   Age of Pet: under a year
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10/10   Outstanding pet protection and customer service., 2/20/2015

Reviewed By: Robert J. Isacsen, Recommend: Y

Our Akita Teddy broke his right rear Cruciate ligament which was successfully repaired with major surgery. His recovery period took many months and as a result of him favoring his good leg, the second legs Cruciate ligament also gave way. Additional surgery was required along with costly prescriptions to ease the pain and inflammation.The cost of the two surgeries with drugs exceeded $10,000. Petplan has always delivered on their promise without question. Teddy has been a policy holder for the last 8 years and has had two other serious illnesses costing in excess of $8,000. Thank you Petplan for keeping our Teddy with a good quality of life.
Injury/Illness: Cruciate Ligament Repair   Breed: Akita
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   How did we ever get so lucky!, 2/17/2015

Reviewed By: Caliope Brattlestreet, Recommend: Y

Bri Parker, however did I EVER get so lucky as to find YOU and Petplan!!!
I've experienced more pet insurances than I'd like to remember, and not ONCE has any done anything to help. Except, the 100 bucks I got on my last pet dying. (In LA, $100 covers less than 1/4 of the cost.)
Somehow, this time around, I found Petplan, and against my "better judgement" signed up Braille, my blind Dal mix.
EVERY single time Braille's had issues (bladder, kidney, eyes, discs--you name it, he's had it, and so have I!), Petplan has been there for us. Making not only his cure (surgery, meds), but his healing (laser, physical therapy, supplements) available.
What a blessing.
A few weeks ago, I called Petplan and was chatting with Bri, and admitted I wasn't submitting my last claim, as Petplan had helped me SO MUCH every year, I must be bankrupting them!
Bri laughed and said that proved I was using my insurance correctly, and insisted I make the latest claim (she actually unearthed 2 unclaimed claims), and promised she would walk me thru the process, as I was immersed in some awful life challenges, and the conflation was nerve-wracking.
I lagged on my end, having trouble getting certain info, but Bri called me and asked what was wrong. When I told her, she laughed, insisted what I was waiting on was unnecessary, and again asked me to file the claim.
I faxed it all in and ...
...almost immediately got an e-mail saying Petplan had received my claim, but 2 items missing.
I called Bri, who checked while I waited, and found that one had just come in; and insisted she would personally call my vet to send over the second.
Who could believe this help!
The next day I had to see my orthopedic surgeon. I got home exhausted, and lo and behold! there was a phone message from Bri.
All was received & processed and 2 checks were on their way to me.
My spine straightened waaaay up, and as HOOOORAY whooped out of my mouth, Braille jumped up and down, YELPING loud enough for Philadelphia's PETPLAN to hear all the way from LA.
Thank you Petplan! Thank you BRI PARKER!
Injury/Illness: blood/bone infection & cervical disc   Breed: Dalmatian Mix
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Excellent Customer Service, 2/17/2015

Reviewed By: Gary Crumbaker, Recommend: Y

My claim was completed in 6 days. Customer service was excellent at helping me with the claim process and keeping me informed of the progress every step of the way.

I should also mention that I had only purchased the policy 3 months in advance of the unexpected surgery for our Labrador Retriever.
Injury/Illness: not sure   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Thankful we chose PetPlan!, 2/13/2015

Reviewed By: Kat , Recommend: Y

Last year my husband and I decided to look into pet insurance for our 5 year old dog and 3 year old cat. After looking into multiple pet insurance companies we chose gopetplan, thanks to online reviews and the support and help from the agents working for gopetplan to set us up and answer all of our questions. A few days after Christmas we were glad to know that we made the right choice. Our cat became ill and needed emergency care and ended up being admitted into the hospital. It was wonderful to have the piece of mind knowing that we could get our cat the care that he needed, especially after Christmas when we were not planning on an unexpected vet bill. Gopetplan was very helpful with assisting me in getting his needed paper work as this has been our first claim. I especially want to thank Jessica Kramer who was a wonderful help and expedited our claim. I hope that we will not need to file another claim and that our pets stay healthy, but it is wonderful to have the peace of mind that if we do need to file a claim we now know how easy it will be and that we will have wonderful agents to walk us through every step of the way.
Injury/Illness: not sure   Breed: American Shorthair
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan Canada review policy

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