Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  

Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Petplan USA
Pets Best
Protect Your Bubble

Canada Pet Insurers
Pets Plus Us
PC Financial
 Petfirst Healthcare

Other Options
Pet Assure
United Pet Care


UK Pet Insurance


Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.1 9.2
Count 18 298 2349
add your rating

Visit Website

Reviews of PetPlan Canada

Filter By:    
10/10   Thank you to PetPlan!, 3/23/2015

Reviewed By: Deborah Grinke, Recommend: Y

Just want to thank PetPlan for making my recent claim stress free. I have been insured by two other insurance companies in the past for other dogs I have owned and found the process of making a claim so difficult that I pretty much decided it wasn't worth insuring my new dog. The few times I made a claim it was such a struggle. I did some research and decided to insure my new dog with PetPlan. Recently my dog had to have unexpected surgery. I was so pleased my claim went through so smoothly. I also enjoy reading the PetPlan magazine full of useful tips to help me keep my dog healthy for life. Thanks again!
Injury/Illness: Mass removal   Breed: Chihuahua
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   A must have for your 4-legged family members!!, 3/23/2015

Reviewed By: Elisa Rogers CVT, VTS(ECC) , Recommend: Y

As a veterinary professional, I can not over stress the importance of having a viable financial plan for your pets. As with everything in life-- things happen unexpectedly. It is hard for the veterinary team to see a family that truly loves their pet, but just can't afford the necessary treatment. With that comes displaced aggression, and the veterinary team is unfortunately often blamed. I may work in a veterinary hospital, but I still have a plan in place. I have Care Credit as well as Pet Plan polices for all my pets, and I can not tell you how at ease I feel knowing my beloved animals are taken care of financially. . Pet Plan is one of the most professional companies I have dealt with. Any time I have entered a claim, I am reimbursed within 2 weeks if not sooner. The policy took care of all the allergy shots for one of my pets, and I assure you, even with my veterinary connections, I could not have afforded them! Anytime I have contacted the company, I am met with nothing but THE most polite and professional individuals. You can easily call before you enter a claim or agree to a procedure- and they will tell you if your pet is covered under the plan chosen. And submitting a claim? Couldn't' be easier. I recommend Pet Plan to everyone I can!
Injury/Illness: skin problem gastritis/vomiting   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   *****FIVE STARS*****, 3/15/2015

Reviewed By: Yvette Vega, Recommend: Y

I have been with PetPlan for about 5 yrs now. I have 3 Cocker Spaniels under PerPlan insurance. My 5 yr old was diagnosed with Invertebrae Disc Disease a little over 2 yrs ago. She ended up having 3 back surgeries within a 2 yr period on different levels on her back and also went through physical and pool therapy. This alone amounted to over $10,000 and PetPlan came to the rescue. Filing the claim was a breeze. The customer service is outstanding in providing assistance in filing the claim and reimbursement. I was afraid we would be dropped from the plan due to these claims, but we weren't. About 1 yr ago my Cocker Spaniel "Lelani" was vomiting mainly at night. I took her to the vet several times had various blood work done and stomach xrays and nothing was found. So this went on for several months. Went again and more blood work was done and a chest xray. At that time she was diagnosed with Megaesophagus. I requested from my primary vet to be sent to a specialist to see what could have causeed this and if treatment was available. Upon physical exam the specialist noticed that something else was going on. They performed specific blood work to determine if she had Addisons Disease or Myasthenia Gravis (MG). The MG test was sent overnight to San Diego Medical Hospital in California since that is the only place that can process the blood work. Within 48 hrs the results were in. My Lelani was diagnosed with Myasthenia Gravis and Megaesophagus. Broke my heat to hear she had overcome 3 back surgeries now this. The good thing was the neurologist stated that there was medication for the condition and there is a good chance she can beat the Myasthenia Gravis but it would take anywhere from 6 -18 months,but the percentage for the megaesophagus was very low. Lelani would need to be placed into a special chair, to keep her sitting straight up to be feed and kept there for 30 min after she eats and her food had to be soft and grinded up and special medication that was pricey. The 2 medications she takes twice a day runs anywhere from $300 - $400 for a 30 day supply. We were fortunate enough to have a friend who built us a bailey chair which has been great. Because these chairs have to be made by measurements of your pet and can only be ordered on-line anywhere from $200 up or built yourself. Lelani has been on medication for over 6 months now and is being spoon feed in her bailey chair. She has improved tremendously. She is still on medication and
Injury/Illness: Invertebrae Disc Disease, Myasthenia Gravis and Megaesophagus   Breed: Cocker Spaniel
Claim Amount: over $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   Comfort in Time of Stress, 3/13/2015

Reviewed By: Kathy Constantino, Recommend: Y

Lily, our 2 year-old black Labradane, ate an oven mitt the night of an ice storm. By the time we discovered the remnants the next day, we took her to the vet as soon as we could get out and an xray revealed she needed emergency surgery. Knowing Lily was insured by Petplan took one element of stress out of a difficult day. Today,
four weeks later, we have a healthy dog, at least
for the time being.

We have three dogs insured with Petplan. Our 8
year-old golden retriever had total hip replacement surgery on both sides two and three
years ago. Once again, Petplan was true to their promise and paid 80% (because it was a specialty hospital) of both hips. Today our lovely Tess continues her therapy work in our hospital. She
could hardly walk before.

Filing a claim with Petplan is easy and the staff
on the phone is very helpful and sympathetic with
us parents. Payment is prompt and reimbursement is exactly what your policy calls for. We will never have a pet without Petplan insurance. In a pet's lifetime, chances of something happening that compromises her health is very common. Having
Petplan insurance allows you to always be able to
porvide the care you want for your pet.
Injury/Illness: ingested foreign object   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   Always Excellent Customer Service, 3/10/2015

Reviewed By: Elizabeth Shortle, Recommend: Y

Ditto has been insured by PetPlan since May 2010 shortly after I adopted him from a shelter. PetPlan has reimbursed me over $4000 over the course of several years for Ditto's eye problems and eventual blindness.I was so pleased with PetPlan that I also insured my son's dog that he adopted from a shelter. I've contacted PetPlan many times over the years with questions of request for assistance and I've always been treated with the utmost respect, compassion, and courtesy. I can always count on PetPlan customer service to answer my questions or resolve an issue with my online account. It is one thing to sell a product (insurance) but the real test of a company is how well it serves its customers after the initial transaction. I find PetPlan customer service to be an outstanding example - I wish other companies, including human healthcare insurance, were as good! Thank you to Dawn (my "happiness manager" du jour and to PetPlan for their continued excellence in customer support!
Injury/Illness: eye problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      

Read More Reviews...

Go To:

Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here