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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
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60 days 1 year Lifetime
Rating 9.6 9.3 9.2
Count 13 503 3159
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Reviews of PetPlan Canada

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9/10   Amazing coverage for older dachshund, 9/20/2016

Reviewed By: Kaity Creasy, Recommend: Y

My active and healthy 8 year old dachshund gave me the scare of my life recently when she began wobbling on her hind legs and dragging her back paws after what seemed like a fairly minor fall two days before. Terrified, I went to my vet and they confirmed my fears: Doodle needed surgery, as she had herniated a disk. I recently moved to the Bay Area and was shocked at the expense of the surgery, but needed to do what was best for my pup. Yesterday, about a month after her surgery and two weeks after submitting my claim, I received a check in the mail for $5,090 out of the total cost of around $5,600! (This is with a $600 deductible, by the way.) When I signed up for Petplan, I was surprised at how expensive pet insurance for an older dachshund was; now, I am even more surprised to see that it was actually worth it. I will be sticking with Petplan for the rest of Doodle's life and for any other pooch that might come into my life after her.
Injury/Illness: herniated disk in back; needed spinal surgery   Breed: Dachshund
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Payouts are prompt and generous, not chintzy. , 9/2/2016

Reviewed By: Chris and Anita, Recommend: Y

We bought this insurance in November 2015. Three months later, our beloved kitty was diagnosed as having Chylothorax (an affliction necessitating expensive treatment and with a poor prognosis). PetPlan reimbursed all but $400 of his medical costs. This was out of roughly $12,000 in claims for "Ballou's" ER visits, major surgery, lab fees, GP and Specialist veterinarian billings. This is a 97% payout rate! PetPlan did not try minimize its payout obligation by excessively classifying vet billings as "Specialist". We'll definitely go with PetPlan for our next adopted kitty.
Injury/Illness: Chylothorax   Breed: Tabby
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Good Quality Reliable Pet Insurance, 9/1/2016

Reviewed By: Sally, Recommend: Y

Always use Pet Plan for my pet insurance, my Labrador retriever is now 10 years old. He has had several operations (growth on leg, tooth removal) and all have been covered on pet plan insurance. Customer service is EXCELLENT, I've just spoken to John Borbone to renew and change my address, very helpful and knowledgeable. I don't worry about heavy, unexpected vet bills with pet plan cover.
Injury/Illness: skin problem   Breed: Labrador Retriever
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Thank goodness for petPlan, 9/1/2016

Reviewed By: Carole Gorney, Recommend: Y

When I got Vixen, my domestic shorthair, as a Christmas gift 5 years ago, she had been a stray and an inmate in a shelter for 9 months. I promised to make her life much better, which turned out to be a challenge since within the year she suffered from periodontal issues and shelter flu. This year she had more dental issues, and the vet discovered she had an overactive thyroid. The price tag for all this is several thousand dollars, and thanks to PetPlan, which is picking up all but my $50 deductible, I'm able to keep my promise to Vixen. I will never have to let her go because I can't afford to pay the vet bills.
Injury/Illness: thyroid   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Worth every penny, 9/1/2016

Reviewed By: Michelle, Recommend: Y

My dog Webster has had 2 severe illnesses over the past 3 years and I don't know what I would have done without Petplan. Several years ago he went into shock due to a protein-losing enteropathy and spent several days at the ER vet. The bill was high, over $10k high with required regular follow-ups, Petplan was able to quickly process the claim. Then, in the spring of 2016, Webster suddenly had a pericardial effusion that went into his stomach as well. This was another multi-thousand dollar claim that was quickly resolved. It's hard enough being in these emergency situations with your loved pet, but at least you don't have to worry about the cost of providing the best care when you have Petplan. My vets and I agree that Webster must be part cat with 9 lives.
Injury/Illness: protein losing enteropathy / pericardial effusion   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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