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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.1 9.2
Count 46 294 2479
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Reviews of PetPlan Canada

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10/10   I cannot thank PetPlan enough, you were amazing!, 7/21/2015

Reviewed By: Agota Alvarez, Recommend: Y

We had our baby covered with Petplan from when he was about 6 years old. I heard such wonderful things from a friend that I switched from another carrier. They covered acupuncture for our baby when he had knee and neck problems and it was a lifesaver.

Then when the unthinkable happened, PetPlan was there for us. This past February, my baby had a mass on his spleen. Turned out he had an aggressive form of cancer called hemangiosarcoma. Two major life-saving surgeries later and $13,000 in medical bills later, we only had to pay about $2,500 out of pocket thanks to Petplan.

Sadly we had to let our baby go on March 31, because he just couldn't fight anymore. We were devastated and still are, but we cannot thank PetPlan enough for making the financial part of this experience much easier. We would have paid the cost regardless, but this gave us peace of mind in knowing that we could do whatever we could for our little boy without worrying about the money. Thank you PetPlan for taking such good care of us. When we are ready to love another, we will surely be back. You were a lifesaver to us.
Injury/Illness: cancer Knee issues   Breed: Boston Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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8/10   Thank Goodness for Petplan, 7/20/2015

Reviewed By: Chevy Farrell, Recommend: Y

I have had Petplan for several years. Just recently, my new puppy at approximately 8 months old injured himself jumping on a crate. He had to have surgery on both Elbows. Petplan was courteous throughout the whole process and when the claim was settled we received our check promptly.
Our Happiness Manager Mindy Spade was always there with any questions we had. Thank You Mindy for being there for us. Thank you Petplan
Injury/Illness: limping   Breed: Chesapeake Bay Retriever
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Amazing Service!!!, 7/20/2015

Reviewed By: pablo molinari, Recommend: Y

Henry, our Dog has been a member for the past 4 years. He just had to undergo surgery, as you can imagine this was pretty stressful for him and for us. Luckily we had Justin Worthington helping and assisting us all the way. He was personal, professional and most important caring!
Henry is now fully recovered and we are very pleased with the way Justin and Petplan assisted us.
We highly recommend them, you can tell they are real animal lovers.
Pablo and Adriana
Injury/Illness: bladder   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Wonderful Customer Service, 7/17/2015

Reviewed By: David Namm, Recommend: Y

I recently had to contact petplan for some questions on my account and to understand the policy a little better. Katie took the time to explain everything to me where i could understand and explain it to my wife without getting confused. Katie is a wonderful employee.
Injury/Illness: Policy Questions   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: under a year
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10/10   Overall Satisfaction, 7/15/2015

Reviewed By: Elliott White, Recommend: Y

My wife and I faced a tragic situation a few years ago that inspired us to research insurance for our dogs. We had an absolutely stunning German Shepherd that embodied all of the virtues associated with the breed: intelligent, loyal, protective and a joy to be around. He was diagnosed with liver cancer when he was only 5. We did not have insurance. While doing everything we could to diagnose his condition we feared that we would be unable to afford the surgery, if surgery was indicated. Sadly, it turned out that his condition was inoperable and all we could do was try to make him as comfortable as possible for the short time he had left. When he died I vowed to make sure we would never face a situation in which treatment of a beloved dog would be financially impossible. It's bad enough to have a horrible sick dog and far worse if you are unable to do anything about it. I found PetPlan online and determined that their products seemed to be the best available. We now have 3 dogs insured with PetPlan. We have turned to PetPlan when one of our dogs required TPLO surgery. We could not have done it without the coverage. Another dog had terrible allergy problems that were making him miserable. With our PetPlan coverage we were able to diagnose his problem and get him in top shape again. We have made numerous claims and PetPlan has always performed as advertised. We whole-heartedly recommend PetPlan to everyone.
Injury/Illness: skin problem gastritis/vomiting enteritis/diarrhea lameness   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

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DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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