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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 9.1 9.2
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Reviews of PetPlan Canada

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10/10   What a lifesaver, 6/24/2015

Reviewed By: Sarah, Recommend: Y

Chase is the most loveable, sweet dog I know. He's a 4yr 100lb yellow lab-pyraneese mix who thinks he should be a lap dog and also happens to have hip displaysia, hypothyroid & has had cruciate ligament tears to both knees. This pet insurance has been a lifesaver covering everything from his life-long daily medication ($150 mo) to multpile knee surgeries ($8,000). All of the claims folks are polite & seem to genuinely enjoy their job.
Injury/Illness: thyroid Cruciate ligament & hip displaysia   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Wildly exceeded my expectations!, 6/16/2015

Reviewed By: Julius Leiman-Carbia, Recommend: Y

Both my cats have been insured with PetPlan for the last 6 years. Recently my cat, Giuseppe, was diagnosed with lymphoma cancer and had to get radiation treatment. The cost of this life-saving treatment exceeded $10 thousand. PetPlan covered, all in, over 70% of the cost. This was done without any hassles or invasive questions.

I am no fan of insurance companies, but PetPlan has wildly exceeded my expectations.

If you can afford it, you should insure your pets. And if you do so, for their sake, please consider PetPlan.
Injury/Illness: cancer   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Easy, No Tricks, Fast, Amazing!, 6/13/2015

Reviewed By: Cate Dollar, Recommend: Y

I thought it would be like people insurance where most of the claim would be denied, the process would be a nightmare but I figured what the heck, let's try it. Rosco had unexpected teeth removal on what was going to be a routine cleaning. I submitted $423.79 and got back $223.79 due to my $200 deductible. The check came immediately. Say what? No problems, no denial, EASY and straightforward. I never expected such incredible service and to get what I really paid for! WOW. Then 2 months later Rosco twisted his knee and was limping. It just required Rimadyl, no surgery but the xrays were expensive. Again, EASY! Submitted $461.65 and after my $200 deductible I received $261.65. INCREDIBLE. I now know that no matter what Rosco gets into, I can handle the $200 deductible and I can TRUST the folks at Petplan to take care of the rest. PEACE of MIND, Priceless. Thank you so much.
Injury/Illness: Dental and twisted knee.   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   A Life Savern, 6/12/2015

Reviewed By: Sue, Recommend: Y

While it's too soon to know the long term prognosis & eventual outcome, Petplan has been my partner in treating my cat Annie for a rare & aggressive cancer. I would have paid the bills anyway but a mortgage would have been involved. Thanks to Petplan, the bills are paid & Annie is still with us a year after diagnosis & surgery. There are several plans available & you can tailor you plan to fit your needs. Outstanding customer service too.
Injury/Illness: cancer   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Very caring and helpful, 6/1/2015

Reviewed By: connie davis, Recommend: Y


I just want to thank the phone staff and claims staff for your prompt and hassle free responses to my questions and claims.

I have found your phone consultants to be caring, informed and empathetic. This has meant so much to me as I've struggled through illness with my cats.

I've been able to give them the best care thanks to my PetPlan policies.

Gratefully yours

Omaha Nebraska
Injury/Illness: feline acromegly and diabetes   Breed: Calico
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here