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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.0 9.0 9.2
Count 89 308 2251
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Reviews of PetPlan Canada

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10/10   Outstanding Pet Insurance with no hassles!!!, 9/15/2014

Reviewed By: Lorraine Kerr, Recommend: Y

We have been with PetPlan since 2010. We had never submitted a claim until 2013. Our dog was diagnosed with an aggressive pulmonary melanoma. It was recommended he have surgery and chemo treatment. If not, his expected life span would be 6 months or less. Our decision was easy because we had pet insurance. Petplan was amazing. Every single person I spoke with at Petplan was so caring and well informed. They were always pleasant and helped me with filing insurance paperwork and always had an listening ear.. Within 1 year, Petplan reimbursed us close to $10k. Turn around time was always withing 2-3 weeks of filing. The following year, we decided to upgrade our insurance plan and 6 months later, our dog had a pneumothorax. Again, Petplan was there to help us though this difficult time and when all was said and done, we had received another $9k. Our loving pet is still with us today and without Petplan, we would of had to say good-bye months ago. Thank you Petplan for your exceptional service and for helping us take care of our fuzzy child!

Injury/Illness: cancer   Breed: Labradoodle
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Fast and Great, 9/15/2014

Reviewed By: WJ, Recommend: Y

My cat was suffering from vomiting and diarrhea
and petplan helped pay the bill.
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Tabby
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Reviewed By: Wendy Ashton, Recommend: Y

I have had Pet Plan for several years. I have had to submit claims twice. Recently, my 4 year-old yellow lab was diagnosed with elbow dysplasia in both elbows and had to have surgery. We went through Pet Plans' smooth pre-approval process. All of my claims both prior to the diagnosis, surgery and post-op care were paid promptly. I would highly recommend Pet Plan to any pet owner. My vet advised me that they are the best plan out there.
Injury/Illness: Elbow dysplasia   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Extremely happy with Pet Plan, 9/14/2014

Reviewed By: Danielle, Todd and Maddie, Recommend: Y

Pet plan has been by our side side 2007. They have excellent, accessible customer service. Reimbursements are received quickly; often before my credit card bill is due. Our dog has had six orthopedic surgeries and ongoing aftercare in addition to two surgeries for skin masses. We have tremendous piece of mind knowing we don't have to short change our girl's medical needs because of cost.

Thank you Pet Plan for being reliable and easy to work with. You are my number one company for pet insurance for my furry children and my primary recommendation to others. I would give a 20/10 rating if possible.
Injury/Illness: skin problem Cruciate tears, shoulder injury.   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Lexi, 9/13/2014

Reviewed By: Keith Miller, Recommend: Y

as always, great service from Pet Plan. They make it real easy to make the best decision for your pet in difficult circumstances. I have had a few claims from both of my dogs, and everytime Pet Plan make it so easy - and come through.
Injury/Illness: Ate wooden meat skewer   Breed: Weimaraner
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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