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Petplan Canada


2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875
website: http://canada.gopetplan.com

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 8.9 9.0 9.2
Count 37 304 2328
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Reviews of PetPlan Canada

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10/10   I wish they insured my human kids!, 1/26/2015

Reviewed By: Scott, Recommend: Y

Super happy with Petplan. My cat had to have 2/3rds of his teeth removed and I received a check in the mail within ten days! Also, every time I have called PetPlan there was a very friendly person to answer my questions.
Injury/Illness: gum disease   Breed: Tonkinese
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   outstanding customer service, 1/22/2015

Reviewed By: Del & April Rambo, Recommend: Y

My husband and I had some issue with PetPlan's charges in our account. He contacted the company and they inturn when above and beyond with correcting the situation. Not only did they process our claim correctly, they gave us a $25.00 gift card and took care of our premiums for the rest of the contract year. Yes, they know how to treat their customers and the service was outstanding. I would recommend PetPlan to anyone interested in insuring their pets.
Injury/Illness: tore a nail in front paw and had to have removed   Breed: Border Collie
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   We will always use and refer people to Pet Plan! , 1/22/2015

Reviewed By: Julie Wolf, Recommend: Y

When we knew we were getting a new Labrador retriever puppy in the Fall of 2012, we again researched pet insurance. We were not completely satisfied with Veterinary Pet Insurance (VPI) after using that company for our two current labs. We went through a bone cancer diagnosis with our older lab and VPI covered less than 50% of our bills. They have a "benefit schedule" that truly only benefits them, not the customer. The schedule allows for only a certain amount of payment per injury or illness. Our chemotherapy allowance was way too low and our out of pocket expenses were way too high.

We took a policy through Pet Plan for our new puppy, Harley, and have been completely satisfied and happy with the insurance coverage. Harley had three surgeries in the first year that we had him. He was diagnosed with OCD in both of his shoulders and he also had a scrolled third eye lid. Out of $6,000 in vet bills that first year we paid only $1,200 out of pocket; after our $200 deductible. That is a true 80% as promised by Pet Plan. They pay 80% of any bill from a specialist and our bills were from two different specialty vets. Truly amazing!

Harley is now on cartilage supplements for the rest of his life and they are not cheap. We see a holistic vet and use all natural supplements and pain medications whenever possible. Pet Plan covers holistic medications and much more, like water therapy and acupuncture. We will be able to do whatever treatments Harley will require throughout his lifetime with the help of Pet Plan.

We tell everyone that is considering pet insurance to look into getting a Pet Plan policy. Anyone considering a new puppy should really obtain pet insurance and Pet Plan is definitely our number one choice. The customer service is outstanding and the ease of filing claims and promptness of our reimbursement is excellent. We will have all of our future pets covered by Pet Plan and it is so great to know that we found the perfect pet insurance company!

To us, having pet insurance doesn't limit what we can afford for necessary medical treatment of our pets. We are able to do whatever we can in their best interest. And we can use the best veterinarians available to us!
Injury/Illness: OCD   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: under a year
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10/10   New Policyholder, 1/21/2015

Reviewed By: Rick Young, Recommend: Y

This review is about the "front end" of PetPlan, and not a claim (and may I never have to write one of those!).

The website was easy to navigate as I compared plans with their competition. In the end, the decision to go with PetPlan was their coverage vs costs of their plans, as well as their available options for deductible and reimbursement %age level.

I almost changed my mind after having a small piece of difficulty registering due to a Canada vs US screwup in the system - however, I decided to give them the opportunity to turn "lemons into lemonade", and called their 800-number. Tom was then able to quickly setup my policy with very little pain, but had to escalate the Canada/US account problem. The next day, discussed the issue with Alex, and got it resolved - and she also followed up to ensure that all was well!

This is why I gave them a 10 - a screwup resolved in an acceptable manner doesn't reduce a rating in my book.
Injury/Illness: N/A   Breed: Goldendoodle
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   PETPLAN PET INSURANCE IS BY FAR THE BEST, 1/21/2015

Reviewed By: Dianne & Robert Sibilia, Recommend: Y

We have three beautiful boxer girls, Daisy, Destiny and Dutchess all of whom have been insured by Pet Plan since they have been puppies.

We have been through 4 ear hematomas, scratched corneas, severe allergies/atopy dermatitis, an ACL repair, hypothyroidism, growth biopsies and removal, pathology, blood work, medications, urinary tract infections and gastritis. Pet Plan has been there for us every step of the way.

They have helped me get surgeries pre-authorized which has sped the reimbursement process up tremendously, They have helped to expedite claims when money was tight, answer questions and provide advice. They have reimbursed us approximately $20,000.00 between the three dogs over the years.

We had other pet insurance through a different company with other pets and they fall far short compared to Pet Plan. Pet Plan allows you to customize your plan and adjust it to fit your financial needs as well.

We recommend Pet Plan to everyone and will never ever go without insurance through Pet Plan in the future.
Injury/Illness: ear problem eye problem skin problem gastritis/vomiting bladder thyroid   Breed: Boxer
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
 
9/10   Go Pet Plan is good dog insurance....so far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
 
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
 
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Rachel
 
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard
 


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