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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
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60 days 1 year Lifetime
Rating 8.8 9.1 9.2
Count 46 348 2416
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Reviews of PetPlan Canada

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10/10   Priceless, 5/24/2015

Reviewed By: Linda Smittle, Recommend: Y

I tell everyone that has a pet to get PetPlan Insurance. Our daughter had such a great experience with you when her dog developed allergies. After paying her deductible, you have continued to pay for his treatments. With our puppy, you took care of his bills when he has had stomach problems,to which he seems prone . Our last dog was diabetic and I wish we had had your product then. We would have saved thousands. We really rest well knowing our puppy will have the best of care, due to your insurance.
Injury/Illness: gastritis/vomiting   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: under a year
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9/10   Highly Recommend Petplan, 5/23/2015

Reviewed By: Tina N, Recommend: Y

We have both of our lab mix dogs insured thru Petplan. Recently our youngest (4 year old) Jet ruptured his cruciate ligament and had to have TTA Surgery. Between all the pre-surgery blood work, actual surgery costs and post-surgery care the total claim was about $3,400. We carry the Gold Plan with 90% coinsurance and a $200. deductible. Submitting the claim was very straightforward and easy and the claims reps were very helpful and caring. Jet's surgery was May 1st and I had submitted the claim on the 2nd and by May 10th we had our claim reimbursement check! Great service! The only item I didn't realize about the coverage was that specialist care had an 80% coinsurance... but it is clearly spelled out in the policy terms and conditions. I highly recommend PetPlan to those who wish to have comfort in knowing they will be able to care for their sick pet without worries of high costs. Thanks to the staff of PetPlan (specifically Krista Golden) who helped us with Jet's claim... we truly appreciate your prompt, efficient and caring service!
Injury/Illness: Ruptured Cruciate Ligament - TTA Surgery   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Easier to Use Than "People" Insurance, 5/20/2015

Reviewed By: Kerry Rubinstein, Recommend: Y

Our dog Tali goes to a day care facility in NYC that requires every dog to have insurance. So we found PetPlan and are very happy. Tali has had a recurrent UTI problem and PetPlan has been helpful and speedy in paying claims. We love the phone app!
Injury/Illness: bladder   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   The best possible policy for my aging Bulldog, 5/19/2015

Reviewed By: Tony Stilling, Recommend: Y

There's a saying you get what you pay for and this holds true in many ways for PetPlan. I am the owner of a middle aged English Bulldog, she just turned 5 in January and so far has been very healthy. She is very athletic and active especially given genetically they aren't dealt the best hand and this manifested itself for the first time last month with a torn ACL and Meniscus. I took her straight to the vets and the news was swiftly delivered that she would need a surgery to reconstruct her back leg knee joint. My vet apologized as he said it would be an expensive surgery and even with insurance I'd still likely be thousands out of pocket due to the procedural maximums that pet insurance companies impose. Not so I said and I explained how I had 100% coverage up to a certain amount with a $200 deductible. He was impressed but also stated quite clearly that he didn't really believe that they would pay out entire and that if they did that he would change his recommendation from Trupanion to PetPlan. The surgery was three weeks ago and I received notification last week that out of the ~$4900 I was billed they had issued me a check for ~$4700. I had to complete one form, send over some medical records and that was sufficient to get this level of reimbursement.

PetPlan is not the cheapest, I'd say that with my 100% coverage and deductible it came out about 15% more expensive than the others but that small premium gets you a MUCH better value thanks to these important differences :-

1. No procedural maximums, if the surgery costs $4000 that's what they will pay, you get a generous maximum benefit amount each year and that is the only financial limitation provided.
2. No exclusion of pre-existing conditions, assuming you maintain continuity of coverage each year any condition that your furry friend has will be covered for life.
3. No exclusions at policy renewal, again assuming the above continuous coverage, if your pet needs the same surgery (on a different leg for example), then it is still covered.
4. They don't penalise you for claiming - the premiums are based on breed and age of the animal and from what I can tell they are consistent no matter how frequently you claim. They do get more expensive with age but so far it still has represented excellent value.

I can't see there being a scenario where I wouldn't have PetPlan for my dog, it is my safety net and protection against life and old age.
Injury/Illness: torn ACL   Breed: English Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   The best peace of mind you can buy!, 5/18/2015

Reviewed By: Cathie C., Recommend: Y

I adopted an older Brussels Griffon who had been surrendered to a shelter. I picked a plan with a premium and deductibles that I could afford. In less than a year, Grace needed $1200 worth of dental surgery and then another $1100 for an overnight hospital stay for severe GI distress. PetPlan came through quickly. Since then, Grace needed to see an eye specialist ($500) and had another visit to the veterinary ER ($1200, plus ongoing physical therapy). PetPlan always pays promptly, and the staff is very helpful when you have questions. I always recommend PetPlan to other dog owners.
Injury/Illness: eye problem gastritis/vomiting broken teeth, neck injury   Breed: Brussels Griffon
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

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