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Petplan Canada

2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
phone: (866) 467-3875

Petplan, the world's largest pet insurance provider, recently started offering coverage in Canada. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
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60 days 1 year Lifetime
Rating 9.2 9.2 9.2
Count 62 310 2535
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Reviews of PetPlan Canada

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10/10   They stand behind their promises, 8/15/2015

Reviewed By: Sue, Recommend: Y

I never could have imagined that at his age of ~ 9 months we would be starting the process of collecting documentation to file a medical claim for our new puppy. I mean, who expects big medical bills with a puppy? But, it turned out that our beloved boy needed surgery to correct a severe elbow dysplasia problem.

Many doctor visits, including specialists, x-rays, and other diagnostics passed and we started to become concerned regarding the amount of bills we were accumulating, wondering if PetPlan would be there for us.

It turns out that there was no need for worry. After submitting all of the proper documentation, about 2.5 weeks passed before we had a check for >$2,600.00. This was minus the 20% co-pay and %200.00 deductible. What a relief!!

We did not purchase PetPlan for the everyday costs of maintaining a healthy dog, but rather for catastrophic emergency costs, and for this, they easily met or exceeded our expectations. No insurance scam here; PetPlan delivers!

Thanks, PetPlan!!
Injury/Illness: orthopedic   Breed: Skye Terrier
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Pet Plan saved my dog's life!, 8/15/2015

Reviewed By: Marjan Ghadrdan, Recommend: Y

Everyone told me I was wasting money when I purchased Pet Plan insurance for my pitbull, Little Mama several years ago. Little Mama is the love of my life and I would do anything for her so I kept the insurance anyway even though I don't have a big income. A few years later, Little Mama developed severe osteoarthritis that I could see was causing her pain and reducing her quality of life. Because of Pet Plan, I am able to take Little Mama to a rehabilitation specialist who has developed a plan consisting of swim therapy, acupuncture, laser therapy, and supplements that has drastically increased her quality of life. She is able to run and play again and seems so happy to feel good and enjoy life. I would never be able to afford this on my own. A few months ago, Little Mama developed a spleen disorder that included complications such as spontaneous hemorrhaging. This condition is very severe and I thought I was going to lose the love of my life. Because of Pet Plan, I was able to afford the over $12000 worth of vet bills and my little girl is cured. While having to contact Pet Plan regularly during this time, the staff was amazing! They were extremely helpful and fair and were so friendly. Kim Borbone went above and beyond to help us through part of this difficult time and her and the rest of the staff were phenomenal. I am so grateful to Pet Plan and do not know what I would do without them. Getting a Pet Plan policy was one of the best decisions I ever made
Injury/Illness: gastritis/vomiting Osteoarthritis, Splenectomy, ITP   Breed: Pit Bull
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Great options , 8/12/2015

Reviewed By: Jessica, Recommend: Y

After a year long Hiatis and healing period after losing my dog JJ, I adopted my new furbaby Mocha from a local shelter. I called Pet Plan spoke to Kim B about plans and she was SOOOO helpful. I am committed to Mocha for life. Thank you Pet plan for peace of mind.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   A life saver for my Joey, 8/12/2015

Reviewed By: Bonnie Lelito, Recommend: Y

It took $5000.00 and four months to diagnose Joey with a life threatening disease. Without Petplan I would have had to put him to sleep. He is now doing well and I can't thank Petplan enough! I know Petplan will be there for Joey every step of the way. Thanks Petplan!!
Injury/Illness: immune disease   Breed: Intalian Greyhound
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   I cannot thank Katie enough for her help, 8/12/2015

Reviewed By: Mike K., Recommend: Y

Just called and talked to Katie H and she went out of her way to help me with a claim I have for my dog Rebel. So polite and friendly. It is so nice to deal with a great company with great servise and people. I told my vet about the great service and people at PetPlan that they are going to recommend them to there patients. Thanks again.
Injury/Illness: Knee   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
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DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
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Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
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Time taken to handle claim
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