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Nationwide Pet Insurance (formerly VPI)


P.O. Box 2488
Brea, CA 92822-2344
phone: (888) 899-4874
website: http://www.petinsurance.com



Nationwide is the new brand name for VPI pet insurance company. Nationwide has owned VPI for several years, but did away with the VPI brand in 2015. As part of the change, Nationwide also created a new, more comprehensive type of pet insurance coverage. Nationwide plans cover dogs, cats, birds and exotic pets.

Click here to view the listing for VPI insurance.
Customer Ratings
60 days 1 year Lifetime
Rating 1.0 7.1 7.4
Count 1 16 23
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Reviews of Nationwide

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1/10   Disappointment, 6/20/2017

Reviewed By: Cristina Santacruz, Recommend: N

To make this story short my pet began to have a problem 1 month after his policy became effective and NationWide did not cover anything because according to them my 2 month old puppy had a "pre-existing" condition (which is not true) Their "What we do not cover section says: "a chronic condition is a pre-existing condition UNLESS IT BEGAN AFTER THE EFFECTIVE DATE OF THIS POLICY".( as I said my puppy started to have the problem 1 month after his insurance became effective) I spent about $450 AFTER MY $250 DEDUCTIBLE and NationWide paid back $0 to me.
Injury/Illness: skin problem   Breed: Labrador Retriever
Claim Amount: $100 - $500   Age of Pet: under a year
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1/10   Adversarial, 1/18/2017

Reviewed By: Kelli , Recommend: N

Very unsatisfied with the responses to submitted claims. Everything we submit request additional information or medical records. Everything is on a medical receipt and includes an itemized receipt. We have no "additional" medical information, as Hitchcock is a rescue dog that we adopted in October 2016. Each and every bit of medical records we have have been submitted to you.

We are seriously reevaluating whether the cost of this insurance is worth the cost. They sell themselves to us, then all we get for our money are more requests for more information. Trust me, we do not hold back any information and if the expenses come from our vets office and are itemized, they are legit. My husband and I both work at major teaching institutions and you can trust that we have discussed this issue with many colleagues who agree that our experience has been very negative.

We have carried Nationwide Pet Insurance for several years. We are not happy with the constant review of each and every charges and the constant request for additional information. You do not feel as if a partner in the care of our family pet, but an adversary. Our claims are thorough and complete and all requests have been met with information, yet we are still barraged with additional requests.

Thank you for your time. We do hope that this situation is remedied in the very near future. If not, we may be partnering with someone else that does not make us feel as adversarial.

At this point we would not recommend Nationwide Pet Insurance services and will share that opinion at every opportunity.
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   I am very gratefull to Nationwide Insurance, 12/18/2016

Reviewed By: Mario Fusco, Recommend: Y

I have had pet insurance for the past 18 years on my beloved Billy. During that period I had three major disasters that I don't know what I would have done if it weren't for Nationwide. When Billy was 13 he needed Knee surgery which was very costly and Nationwide stood by us and paid their portion of the claim. When Billy was 16 he had Vestibular Syndrome. We had to take him to the Emergency ward and the cost was extremely expensive. Nationwide took on quite a bit of the burden. And lastly when Billy was 18 he developed incurable Cancer and unfortunately passed away. The last few days I the emergency hospital was very expensive but not only did Nationwide help us pay part of the bill, they returned the premium for that period. I am truly grateful. I now have a new puppy and after looking at other alternatives. I chose Nationwide, since I feel that they are the best.
Injury/Illness: Several as explained above   Breed: Norwegian Buhund
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Nationwide Has been Great for me and my dog, 12/16/2016

Reviewed By: Guy , Recommend: Y

Nationwide I have used since I bought my insurance. My insurance agent who handles my medical insurance for our our company recommended Nationwide.
Injury/Illness: skin problem   Breed: Goldendoodle
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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9/10   Feel relieved knowing I have Nationwide Pet Ins., 12/16/2016

Reviewed By: Megan E Klemm, Recommend: Y

I got the Major Medical Coverage after my few month old kitty broke his paw. Now a couple years later I have two cats (a two year old and a 6 month old). I made sure to have insurance for both of them just in case anything happens. I have submitted a claim every time I went to the vet for any reason. They respond with a friendliness and thorough explanation if it is not covered. So make sure to read what is included and what is not! All and all I am greatful for Nationwide Pet Insurance and will continue using them for my kitties!! :)
Injury/Illness: ear problem eye problem   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: under a year
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Read More Reviews...


Go To: nationwide.com


Most Helpful Reviews


1/10   Disappointment,
To make this story short my pet began to have a problem 1 month after his policy became effective and NationWide did not cover anything because according to them my 2 month old puppy had a "pre-existing" condition (which is not true) Their "What we do not cover section says: "a chronic condition is a pre-existing condition UNLESS IT BEGAN AFTER THE EFFECTIVE DATE OF THIS POLICY".( as I said my puppy started… read more

Reviewed By: Cristina Santacruz, parent of a Labrador RetrieverDomestic Longhair
 
1/10   Adversarial,
Very unsatisfied with the responses to submitted claims. Everything we submit request additional information or medical records. Everything is on a medical receipt and includes an itemized receipt. We have no "additional" medical information, as Hitchcock is a rescue dog that we adopted in October 2016. Each and every bit of medical records we have have been submitted to you. We are seriously… read more

Reviewed By: Kelli , parent of a Mixed Breed
 
10/10   I am very gratefull to Nationwide Insurance,
I have had pet insurance for the past 18 years on my beloved Billy. During that period I had three major disasters that I don't know what I would have done if it weren't for Nationwide. When Billy was 13 he needed Knee surgery which was very costly and Nationwide stood by us and paid their portion of the claim. When Billy was 16 he had Vestibular Syndrome. We had to take him to the Emergency ward and… read more

Reviewed By: Mario Fusco, parent of a Norwegian Buhund
 
10/10   Nationwide Has been Great for me and my dog,
Nationwide I have used since I bought my insurance. My insurance agent who handles my medical insurance for our our company recommended Nationwide. read more

Reviewed By: Guy , parent of a Goldendoodle
 
9/10   Feel relieved knowing I have Nationwide Pet Ins.,
I got the Major Medical Coverage after my few month old kitty broke his paw. Now a couple years later I have two cats (a two year old and a 6 month old). I made sure to have insurance for both of them just in case anything happens. I have submitted a claim every time I went to the vet for any reason. They respond with a friendliness and thorough explanation if it is not covered. So make sure to read what is… read more

Reviewed By: Megan E Klemm, parent of a Domestic Mediumhair
 


Review Nationwide review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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