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Customer Reviews for Banfield

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1/10   Disappointed
Rip off, clueless vet, so disappointed! I love my dog so much, she means the world to me and my family! So disappointed of Ban field, for the tremendously rip off, they saw me an innocent dog owner crying, and charged me $300 for a needle exam to see if my dogs tumors were cancer! The vet was clueless, called me a few days ago saying she simply didn't know and its inconclusive, also was not knowledgeable about the smytpoms of cancer! worst experience! Banfield midtown miami worst location!
Injury/Illness: cancer   Breed: Beagle
Claim Amount: $100 - $500   Age of Pet: over 8 years
Ana, 7/3/2017
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1/10   Bad mistake don't deal with Banfield
Don't go to Banfield
Injury/Illness: gastritis/vomiting Fur ball's, throwing up un-chewed food   Breed: American Shorthair
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Steve, 6/30/2017
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1/10   Scam
Do Not Recommend!!! I asked to cancel the plan and they continued to bill me. When I called again to follow up, they said they could only refund 2 out of 4 months- I had not used it as I believed it to be cancelled. They feel this is fair since auto renewal is "consented to" in the tiny print of the agreement. This "automatic renewal" has to be consented to in order to buy the plan. They make it a huge inconvenience to call and cancel (30 minutes on hold). Then they say they "don't give refunds." This is blatant dishonesty that they justify by their "Terms and Conditions." Paying for no service is honest? The phone rep said she felt this is ethical. And by the way, the teeth cleaning traumatized my Golden terribly. She hasn't been the same since. Since when is charging for no services rendered honest?
Injury/Illness: bladder   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Donna Berg, 6/30/2017
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1/10   Terrible
This place is absolutely terrible. Go to a REAL vet
Injury/Illness: not sure   Breed: Shih Tzu
Claim Amount: under $100   Age of Pet: under a year
Jess, 6/17/2017
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1/10   Wellness Plan cancelled but kept charging me
Cancelled my wellness plab in October, they have been charging my account ever since. They said that I never called to cancel even though they have record of the call! Refunded a month but not the past 8 months! Basically, called me a liar because rhey never would have said that it was cancelled if it wasn't!
Injury/Illness: Routine check up   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Sarah, 6/12/2017
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I have called to bring a sick dog in on more than 1 occasion to be told they didn't have an opening because they didn't have enough vets. So I pay a monthly payment every month for a wellness plan and they suggest I go to a different vet and pay there. Vets change constantly like they are right out of school then they are gone. Your pet never gets familiar with his vet. We just lost our baby of 15 years. When I call to cancel because he passed away. The tell me I am sorry for your loss, you owe $200 or continue to pay the contract even though your pet is gone. They don't care!!!!
Injury/Illness: renal (kidney)   Breed: Miniature Pinscher
Claim Amount: $100 - $500   Age of Pet: over 8 years
Judy Stone, 6/7/2017
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1/10   Cold hearted!!
We took our lab to A local Banfield. We we're told that she had bad allergies. we decided to sign up for the wellness plan. Fast forward 2 weeks. She did not have allergies. She had an undiagnosed brain tumor who an outside vet finally diagnosed​ . My pup was on the wellness plan 16 days before we had her put to sleep. I called to see if they would refund some (not all) of our money because we never used the service. She never had shots, dental cleaning,or heartworm testing. I was told no that in theory I owned them 212.00 for cancelling the plan. I didn't cancel the plan my poor baby died. Don't ever invest in this plan it's A scam. Above all A company that says they love animals is full of it. They love the almighty dollar. Your pet is family to you but to them it's nothing!!
Injury/Illness: not sure   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
Michelle, 6/6/2017
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1/10   My Brody died because of Banfield's lack of care
In Sept. 2016 our black lab Brody age 2.6 yrs died from undiagnosed gastric cancer. I kept taking Brody back to Banfield because he was vomiting often. They kept saying that dogs do that and that he looked ok. On the third call I told them that Brody was beginning to lose weight.Then they did a blood workup and told me all was fine. I still felt uncomfortable and took him to a specialist who took an MRI of his abdomen and found advanced Gastric Cancer, We tried chemo but our boy died in 3 weeks. We were angry and heart broken and Banfield had the nerve to tell me that I still had to pay Brody's plan. I was so upset! There has to be a way of ending this kind of abuse. My plan should end if the pet dies and they didn;t catch the illness.
Injury/Illness: cancer gastritis/vomiting   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
Marie Lowery, 5/24/2017
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Review Banfield review policy

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