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Customer Reviews for Banfield

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2/10   WELLNESS PLAN SERVICE IS SO BAD
The vet was fine but the wellness plan and all the customer service that went with it was atrocious. When I found out the plan was going to auto renew I called customer service. They put me on hold for 25 min and then was hung up on before getting a person. I then called a different dept only to be told they couldn't help me and I should call the cancellation department at an hour that would be more convenient for them. At this time I still haven't been able to reach someone to cancel the auto renew.
Injury/Illness: general checkups and shots   Breed: Siberian Husky
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Sara, 7/20/2016
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10/10   Only good experiences
I chose a banfield plan for one reason only. I never had to worry about paying a exam/office fee as long as I had the plan. Sure, it's nice to have my vaccines covered, but I don't vaccinate each year. It's also nice to have bloodwork covered as I have older pets. What people don't understand is this is NOT insurance. It's a wellness plan. I knew that from day one. I knew xrays, urinalysis, ultrasounds, extra blood work, medication was not going to be covered. Sure, I get a small discount, but that's it. I also have pet insurance. So my illness claims are covered by the pet insurance and if I have a high cost claim, my insurance covers it. If I have any concern at all, I always have peace of mind knowing I can just bring my dog in to be checked out and I won't have to pay an office visit/exam fee. Wellness is for wellness...not for illness or accident. It's to help support you for your annual/twice a year exam and vaccines. Every pet should be seen at least once a year and the wellness plan encourages it. So many people seem pissed off. Oh and another thing...when you sign up for a monthly plan, you should be told that if you use all of the services of your plan and then you want to cancel, you will owe the value of that plan and probably not get a refund. If you get all your vaccines and blood work on Day one...then decide six months later to cancel, well you spend the value of the plan on day one. Why would they refund you? Hopefully that makes sense to people. I think folks need to do a better job of understanding what they are signing up for and perhaps Banfield employees need to do a better job of explaining what it does NOT cover.
Injury/Illness: Addisons disease   Breed: Beagle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Sarah Yates, 7/7/2016
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1/10   Horrified by Banfield incompetence
I was able to get part of my experience on camera. Watch Banfield vets bill-padding/fraudulently invoicing and complete incompetence here: banfieldplans.com In 2010 I became a new pet owner to an adorable puppy. I found the closest vet to get her vaccines and unfortunately it was a Banfield. They talked me into purchasing a Wellness plan as “the only sure way” to keep my pup healthy and assuring me the free services that come with the plan would be performed. They offer convenient drop-off options for appointments and I trusted my dog was being treated ethically, or being treated at all. I paid for every recommended service above the cost of the plan, again trusting they were actually performing these services. They called us in for a “necessary” appointment near the end of our plan and after arriving, said they couldn't provide the procedures unless we renewed our plan. They did this every year, saying she wouldn't remain healthy if I didn't upgrade to more expensive plans that covered additional services. (I'd never owned a pet before. I didn't know what advantage they were taking of me.) I would always pay to have her nails clipped. But when I picked her up at least 75% of the time her nails were not clipped even though they charged me for the service. “We don’t always see the form when she’s back there.” Banfield associates would say when asked, then take her back and clip her nails. In retrospect this should have been a HUGE warning sign. As you’ll see in the video, it’s not just extra services they’re invoicing and claiming as completed, it’s real diagnostic tests that are included with the plan and necessary in assessing your animals health that they’re not performing. For me it wasn’t until my dog became deathly ill that I became suspicious of the actual treatment we were getting at Banfield Pet Hospital. I took her in for stomach issues several times over the course of several years. They claimed to have performed tests, said there was nothing wrong and gave me a prescription for Petsmart food which I fed her exclusively. It was extremely expensive but my dogs health was priceless. Eventually it turned into an emergency situation when she began having bloody diarrhea– which they treated with even more expensive prescription food. I took her to 3 different Banfield hospital locations hoping to get a more competent vet as my poor baby became more and more sick. No such luck. Finally she stopped eating entirely, became severely dehydrated and
Injury/Illness: gastritis/vomiting   Breed: Mixed Breed
Claim Amount: over $1000   Age of Pet: 1 - 8
Beth Eckel, 7/6/2016
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2/10   Thanks for sharing
OMG.... Reading all these reviews make me realized how awful is this Bandfield. And seeing my JRT (jack Russell Terrier is always terrified to go there plus I end out paying always some kind of money.I just call to cancel it, but i have a remaining balance for the year of $ 190.00 so i guess i will wait not use any service paid off that and BYE BYE Bandfielld FOR EVER...
Injury/Illness: not sure   Breed: Mixed Breed
Claim Amount: under $100   Age of Pet: 1 - 8
Linda Valdivia, 6/23/2016
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10/10   NOT AN INSURANCE, but great for WELLNESS
Let me start off by saying: IT IS NOT AN INSURANCE, people. I don't understand what people don't get, you pay a reduced package rate for vaccines, office visits, heart worm tests, etc. The annual fee that I pay for each Wellness Plan is what I would have paid with one-two visits at a private vet. I have been taking my pets (2 boxers and one shih-Tzu) to Banfield for years and I have saved a ton of money doing so. A spay or neuter can easily cost $400-600 dollars at a private vet, but the spay/neuter is included with the puppy plan and you also get ALL vaccines, so it's absolutely worth it. Obviously, if your dog goes in for being sick you're going to have to pay for diagnostics and medications, you're already getting everything else for cheap. HAVING A PET IS A LUXURY, and I don't know why I'm one of the few owners that understands Banfield is not insurance. I have actual insurance (Nationwide Pet Insurance) so that if an accident happens or some type of illness happens to my pets, I can rely on ACTUAL pet insurance since my insurance does not cover vaccines, office visits, wellness, etc. If I can't get an appointment with Banfield the same day, I just call up my local private vet and take my dogs there. Simple as that.
Injury/Illness: Wellness   Breed: Boxer
Claim Amount: under $100   Age of Pet: 1 - 8
Meredith, 6/18/2016
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1/10   Absolute Worst Service and Vets/Techs
The vets at the Tempe location have absolutely no compassion or patience for rescue pets. My dog was recently treated at this location and they showed absolutely no compassion or care at all. Both the tech and the vet appeared to be afraid of her and only wanted to rush her in and rush her out. We pay for the plan that includes all shots, including heart worms injection, but because they did not know how to handle a scared 40 lb dog they self elected to change my plan and give me orals to provide at home. That is NOT the service I signed up for nor is it the service I desire. I have been a customer for over 4 years, but NO MORE. They are absolutely horrible and I will let everyone I know about my experience. I called the 800 number to provide feedback and did not even receive an apology for the experience. Company is the WORST. Wish I could rate them a 0.
Injury/Illness: Routine Exam   Breed: Labrador Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Erica T, 6/15/2016
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1/10   Terrible company
They do not give good service, you cannot get them on the phone. They try to make you pay for the whole year even if you have to find another home for the dog because of family illness. Don't buy this plan!
Injury/Illness: wellness plan   Breed: Maltese
Claim Amount: $100 - $500   Age of Pet: under a year
Z, 5/31/2016
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1/10   Stay away
My cat died and I have to pay a balance on the amount of savings the plan got for the cat...in other words...while my cat was alive and using the plan if they saved me $280 dollars I now have to pay $280 that I otherwise would have paid without the plan. How is this legal? They said this is how it goes. By the way...now I have to pay that amount upfront or continue to pay $20 monthly for the next 11 months!!!
Injury/Illness: Flea and tick prevention   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Nerilis Suarez, 5/23/2016
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