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Customer Reviews for Banfield

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1/10   Rip off
I was charged for services my dog did not receive and when she died, I called and said I would be charged until contrCt was up. But I also would need to call back then to recancel plan. Total rip off.
Injury/Illness: not sure   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: over 8 years
Shelley Griffith, 5/19/2015
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3/10   Beware this is a scam
I have 2 cats with this wellness program, prices for services are bloated, my veterinarian for other pets I have do not charge the high prices that Banfield collects. I will be terminating my policies with this company. Based on other reviews I am hoping they will cease to charge the credit card on file.
Injury/Illness: routine care   Breed: American Shorthair
Claim Amount: under $100   Age of Pet: under a year
Beverly Butler, 5/10/2015
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1/10   Absolute scam!!!
Our dog was on the wellness puppy plan. He broke his leg and they told us we would need to renew our plan early so he could have the "free" X-ray. They told us he needed surgery and would need to bring in a special surgeon and we'd get a discount. That was our ONLY option. An estimated cost of $3500-$5000!!!! With the savings!!! We took him elsewhere and the vet set his leg and did follow up care for a total of $300!!! It healed beautifully. We called and told them we were lured into renewing under false pretenses and were told too bad. We ended up regaining our dog in July of the following year (plan set to expire in August) notified them and thought we were done. 8 month later they are STILL drafting our account!!! Corporate said they weren't notified until February and refunded 3 months worth but told us we had to dispute the other 5 months with the specific location that we signed with. This is absolutely ridiculous! Now I'm told the office manager is out for the next several weeks!!!! Where's my $???? They would be after me with penalty fees included if I didn't make a payment to them but doeskin seem to matter when the shoe's on the other foot!!!
Injury/Illness: Broken leg   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
Sarah- Wake Forest NC, 4/23/2015
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2/10   Don't let your friend die on Wellness Plan
I purchased the wellness plan for my cat years ago. While he was well - no problem. Recently he became ill and I had to say good-bye to my best friend/fur husband of 19 years and now I am being told that I have to pay for the additional time left on plan over $300. Why punish people for taking care of their pets. If my friend/fur husband had become ill and died later in the year then I would not have had to pay anything extra. I asked to speak to a supervisor and was transferred to voicemail. I called back explained the situation and was told that the representative has the authority to cut the amount owed by 50%. NO. NO. NO. I do not want to be punished for taking care of my friend. We don't treat humans this way. Was transferred to another vmail. Waiting to hear back.
Injury/Illness: Death of a friend   Breed: Tabby
Claim Amount: $100 - $500   Age of Pet: over 8 years
DP, 4/21/2015
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1/10   Beware is an understatement
I was encouraged to purchase the wellness plan for my 10 year old dog who has severe allergies. I was told their wellness plan is like others "pet insurance". It is not! I was also told it would help me save on medication costs of which would be pretty high with my dogs allergies. The discount is tremendously misleading. The cost of the same medication purchased in other places was still cheaper than the discounted cost. It's not insurance and it only covers the basics of care. Things that you would do and pay for anyway. And do and pay for at not much if any more than you pay for the plan. But they do have you bring in your dog and suggest a ton of extra things that need done - which all are an additional cost to the plan. There were two occaisions where I had to take my dog to the vet, one for getting into sugar free gum and another I can't remember why but neither were covered by the "Wellness Plan". Again I was told it's "Banfields version of Pet Insurance". My dog died four months before his "plan" ended. Now they are clearly telling me this isn't insurance it's a wellness plan. If it was insurance than yes with his death the "policy" would be closed. But since it's a monthly paying "plan" I must finish paying the monthly payments or pay it all off in one payment. I would continue to go to Banfield as I loved the vet but not now. I won't continue to support them after they took advantage of me in such a way. While I can honestly admit I purchased this when I was stressed over my dogs health and in the midst of a crisis. I should have known better. My bad. But let me also add Banfield did their own version of bad as well - they were incredibly misleading if not just plain liars. I have learned that they have only certain meds they have their vets prescribe as they can get them at a deep discount. This was obviously true when the flea medication I asked for the vet wouldn't prescribe because of my dogs seizures. Then medication they wanted to prescribe makes my dog react because of his allergies. So the vet recommended another medication that I'd have to get through Do yourself a favor - invest in real pet insurance or not but don't waste your money on Banfields Wellness Plan! I'd give it a 0 of 10 but that isn't an option. After my wellness plan is done I will be finding another vet.
Injury/Illness: cancellation of wellness plan   Breed: Schipperke
Claim Amount: $100 - $500   Age of Pet: over 8 years
Casandra Sorenson, 3/30/2015
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2/10   They don't treat loyal customers right
This is related to the Banfiled Wellness Plan. My dog was under this plan since 2009 and last year Banfiled cancelled the wellness plan in December without telling me. They did send me a note to renew my credit card information and I did and they collected two months of payments (the month I missed and the current month at that time). I was assuming the part I needed to be done is done because they took out money from my card without any problem. Because I set up an auto-payment and it was just $37.xx a month, I didn't really pay attention until recently I've noticed they stopped charging me. So this morning I called to see why my plan got cancelled, the customer service representative couldn't find out the cancellation reason and willing to waive the "member fee" and let me re-enroll again but because my husband was the primary account holder, he needed to call and confirm. Then lunch time came and my husband called me and told me that Banfield asked him to go to the hospital in person and enroll all over again. So I called the customer service, explained the situation and this time, the answers I got were either enroll as a new pet under my name or my husband needs to go to the hosptal in person to ask if the manager willing to waive the fee. Sounds to me they care about the enrollment fee more than a customer of 5 years. I don't see anything I had done wrong to make them cancell the plan and I did what they asked me to do for them to collect monthy payment. The staff and doctors there are very helpful and nice but this Wellness Plan doesn't treat their loyal customers right.
Injury/Illness: None   Breed: Boxer
Claim Amount: under $100   Age of Pet: 1 - 8
MW, 3/27/2015
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2/10   Banfield Wellness Plan
My dog was examined, for what turned out to be a dermal infection, by a Banfield Vet that told me it was probably cancer and that my dog should be put down. Incompetent service, a year long service agreement that really cab't be canceled at any time, trumped up fees and overall bad value. Find a good local vet.
Injury/Illness: skin problem   Breed: Labrador Retriever
Claim Amount: under $100   Age of Pet: over 8 years
Steven Koules, 3/20/2015
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7/10   All Bainfields not created equal
Keep in mind that all Bainfields are not created equal. I have had several friends tell me about Vet's recommending unnecessary additional anesthesia, medications and test at a couple of Bainfields in my area, but had completely different experience when they went to the one I go to. I actually don't go to the Bainfiled closest to me because both times I went there they seemed more concerned with selling me services than with caring for my pet. The wellness plans are great for puppies. Once your dog is older, it just depends on your pet. I have two dogs, a Frenchie and a Boston. It was very reassuring to be able to take them in anytime we had a concern without having to pay an office visit the first couple of years. We kept the plan on the Boston the longest, because he has a tendency to swallow anything he could get a hold of. So we actually upgraded his plan one year to include an x-ray a year since we were concerned about blockages. No that they dogs are 4 years old. we no longer keep the plan, since it is cheaper just to pay for their shots and illnesses are rare. On the other hand, we just got a puppy and we will put her on the plan since the plan is cheaper than paying for all the shots, and spading needed the first year.
Injury/Illness: Well Care   Breed: Border Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Stephanie, 3/13/2015
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