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Customer Reviews for Banfield

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10/10   You have to read the contract.
I don't understand why so many people are complaining. You sign a contract for a year for pet insurance. You receive a lot of services up front, vaccinations, teeth cleaning, check ups. Of course you have to live up to your contract. You are still paying for services you have already received. I think pet insurance offers great peace of mind. I appreciate the fact teeth cleaning is part of the services offered. Also, this is preventative care. If my pet gets hit by a car or develops cancer...I will pay more for his medical needs. I will get a discount but still...just like with humans....medical care can be costly. We just signed up for Banfield. The contract is very clear. My new pup received all of his vaccines, a full check up, and is scheduled to have his final vaccine and teeth cleaning. I will continue to pay for this month to month for one year. If my dog dies...I will still pay. I will be grateful for the services I received for my pet knowing I did the best I could to ensure a happy, healthy dog.
Injury/Illness: not sure   Breed: Japanese Chin
Claim Amount: under $100   Age of Pet: 1 - 8
Joyce, 9/10/2014
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1/10   scam
Dog died and banfield did not care. They said they will still charge the card because it is a contract. They do NOT care.. didnt show any sympathy. . Just went right to explaining that bills are still due each month. Terrible scam.
Injury/Illness: none   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: under a year
odin, 9/10/2014
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1/10   Scam business model & fraudlent service
Went to have a blood draw on my dog, then was churned by 2 staff upselling their Wellness Program. Signed up for lowest level Wellness Program, and was quoted by staff I have 3 days to revoke Wellness Program contract after sign up, went home and read pages of negative reviews from many sites as to its scam business model, then called w/in 24 hrs to cancel Wellness Program. THEN was told I owed over $300 for exams, tests, diagnostics that I did not consent to on my dog and did not witness. Currently being triangulated between corporate office and branch location
Injury/Illness: follow up blood work   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: over 8 years
Erica George, 9/9/2014
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3/10   Don't
They are not what I consider insurance, and now I know I was foolish for doing it. I hope you don't. They are located conveniently in Petsmart, and OK as long as you have a well pet and don't need much, including extended hours. Yearly checkup kind of thing, and dental, etc. They have no ultrasound, and I am not sure of xray or else they would have taken one of my dog! Their hours are from 7-5 daily. For serious stuff, they can't help, and yet you are still paying for the plan. My Corgi had an intestinal blockage, and I brought him in, but it was around 4 so they referred me to an all night emergency vet who charged me big time, and yet didn't resolve the problem, took xrays which showed a slight shadow, said they were on a disc for me to show regular (Banfield) vet. I went back to Banfield, and they had no way to read the xrays on the disc. Then referred me to yet another emergency vet, and by this time he was super sick with seizures. The second vet (tried to read the disc and it was blank!!!), laid out a surgical treatment plan for $6K, which I couldn't pay. Regular insurance would have saved his life, and the monthly cost was similar. After my dog was euthanized, there were a few months left on my plan, which they waived because they felt sorry for me, I think. A few months later, my German Shepherd, also 'covered' by Banfield was diagnosed with Hemangiosarcoma, a blood cancer. Apart from bloodwork, there wasn't anything that they cover that could help her situation except prescription food, so no help there either. I got her chemo+holistic treatment, and paid a lot of cash. Again, after she died, there was only a month left on the contract, so they waived the remainder for me. I now have 2 new dogs and full insurance on both and would not be without it.
Injury/Illness: gastritis/vomiting seizures   Breed: Pembroke Welsh Corgi
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Laura Livingston, 9/9/2014
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1/10   STAY AWAY!!
We got the plan for our puppy got the shots and spay. They then renewed my plan the next year with out asking. I was told i could not cancel it so we kept it going and i upped her to the dental as well. My dog needed a hook removed from her leg in July we were on vacation so i called and asked if it would be covered, i was told yes bring her in. We drove over an hour for the service and then received a $400 bill. I was told it would be covered and it was not, now i have to finish the plan up til June and pay $400. This insurance is a scam. STAY AWAY!!
Injury/Illness: hook removal   Breed: Australian Cattle Dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Trish, 9/9/2014
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9/10   Make sure you understand the terms
I currently have three pets enrolled in the Banfield Optimum Wellness plans. Two of my pets are senior animals. I am able to pay monthly for services that are provided over the course of the year, which is why the plans are non-transferrable, and EVERY time I have enrolled/re-enrolled my pets, I have been notified that the plans are non-transferrable. That being said, I believe that my pets receive thorough medical screenings and all of their vaccinations at a reasonable monthly price. I pay less that $85.00 per month for two dogs (one with hip dysplasia and one with liver issues) and a cat with gum disease. I pay nothing per visit, unless they require additional medication or additional testing that is not covered in the plan. Additionally, the plan gives you discounts toward any additional services provided outside the plan, and those savings are listed on each bill. These plans also give me access to my pets' medical records at all times.
Injury/Illness: Hip dysplasia   Breed: Mixed Breed
Claim Amount: under $100   Age of Pet: over 8 years
Lori, 8/31/2014
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2/10   Not Recommended
The service was adequate - BUT... I enrolled my dog in this program when she was a puppy, got her vaccinations and had her spayed. I renewed the next year and used for vaccinations and an office visit for a rash which, as explained was essentially acne and once to see what options were available for motion sickness. The next year, we did not use any services, and I cancelled. None-the-less, they continued to bill my credit card despite attempts to resolve the problem. After my credit card expired, and their attempts to bill were refused because they did not have the correct expiration date, I was hounded by debt collectors (several over s period of about 2 years after cancelling) and they made negative reports to my credit over and over again.
Injury/Illness: None   Breed: Mixed Breed
Claim Amount: under $100   Age of Pet: 1 - 8
Kathleen, 8/30/2014
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Review Banfield review policy

Review Title (if you could say it in one sentence, what would you say?)
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