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Customer Reviews for PetPlan

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1/10   Terrible experience with Petplan
The pre-existing clause is very sneaky. My cat had diarrhea 11 months before this visit. Diarrhea is symptom of an illness - Not the Diagnosis itself. The stool specimen tested negative at that time. A switch to a different food worked. Then as noted, 11 months later another episode of diarrhea. This time the cat had contracted Tritrichomonis Foetus. (a parasite) So a different illness completely. Petplan states the diarrhea is pre-existing - so would not pay the claim. Horrible.
Injury/Illness: enteritis/diarrhea   Breed: Maine Coon
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Rhonda W, 7/8/2017
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10/10   Claims paid reliably
Never had difficulty receiving payment for covered expenses. My senior dog has a lifelong chronic illness that requires daily medication and periodic diagnostic tests. We have received excellent service from PetPlan over the years.
Injury/Illness: Cushing's disease.   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: over 8 years
Alexander, 7/7/2017
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10/10   Pet Plan is the best!!!!
My dog Raven developed diabetes very rapidly, as a result she also developed an eye condition which was very serious. In essence she was blind in both eyes. I went to a specialist and found that while the one eye would have to be removed... heartbreaking the doctor believed we could save her sight in the one eye . This surgery was very expensive but she had a cataract removed and also a shunt placed so the pressures would stay down. She can see well now out of that eye. I could not have afforded the surgery without knowing that Pet Plan would cover a large portion. Thank you Pet Plan. All the staff have been so helpful and supportive during this stressful time.
Injury/Illness: eye problem diabetes   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
Joy Augustine, 7/7/2017
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10/10   Excellent Customer Service
I can't say enough how impressed I am with this company. My dog had an issue with her back that cause paralysis in her back legs requiring back surgery. I worked with Jenny K (Happiness Manager) and she went above and beyond during such a stressful time to help with submitting claims and always kept us updated on the status. Processing of claims was very fast. Claims were reviewed and checks were issues within a week and a half. I have recommended this company to multiple people so far and will continue to do so. Thanks Petplan!
Injury/Illness: Back/Spine Injury   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
Matt L, 7/7/2017
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9/10   Helpful customer service
Everyone knows dealing with insurance companies tends to be difficult but Adriana was great to work with and Pet Plan insurance is different. Adriana was very responsive and gave me the information I needed in a very timely manner. Great coverage and great customer service!
Injury/Illness: not sure   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Tara, 7/6/2017
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10/10   Best pet insurance ever.
I never want to second guess healthcare decisions for my four legged family members - two rescues, a dog Lyla and a cat Gracie. They even cover behavioral problems which nobody really covers. Lyla, my now 14 year old Maltese, an ex puppy mill mom who I adopted when she was 8 years old, has battled cancer - if it wasn't for Petplan I would have had no help in dealing with the over 14k between surgery and radiation therapy. She has been cancer free for over three years now - thank you Petplan for helping me do the best for her.
Injury/Illness: ear problem skin problem cancer gastritis/vomiting enteritis/diarrhea   Breed: Maltese
Claim Amount: over $1000   Age of Pet: over 8 years
Lavinia P, 7/6/2017
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10/10   Thank You PetPlan!
My 10 year old yorkie, Gizmo started having problems moving his bowels Sunday afternoon. By 11 PM he was in a lot of pain so off to Marple Animal Hospital we went. Bloodwork, x-rays, medication and the fact that it was considered an "emergency" made for a costly visit. The x-rays showed that he was very constipated. He was given an enema some meds and sent home. We were back again the next morning because there still was no bowel movement. Well, long story short, after yet another visit later on Monday he was finally able to pass everything. Now it's Thursday and he's back to his old self. The total bill for the 3 visits was over a thousand dollars. I submitted my claim through PetPlan Monday evening and today (Thursday) received an email stating that a check was in the mail. Thank you thank you thank you PetPlan. Gizmo has been insured since he was a puppy and we haven't had to file a claim in many years. Though the yearly premiums have gone up considerably, knowing that he does have insurance makes it worth it. Thank you again PetPlan.
Injury/Illness: very constipated   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: over 8 years
Denise Lafferty, 7/6/2017
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Review Title (if you could say it in one sentence, what would you say?)
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