| 3/10 Great service but my rate spiked, beware! |
| I don't have any complaints with Pet Plan USA's service. However I am very disappointed in how much my annual rate increased this past year. I have a German Shepherd which like many pure breed dogs are prone to hereditary issues down the road. Pet insurance was one of the first things I signed up for when I got my dog, because of this. My dog just made 2 years this past January and although I know that Pet Plan's rates increase based on the age of the animal, my most recent increase I feel is unacceptable. My annual rate increased a total of $165! I called to question the reason for this high increase and was told that they recently switched to a different insurance underwriting who determine d that they were undercharging. I can understand that rates will increase, but such a sharp increase over the course of 1 year is unfair! If you own a pure breed dog beware! |
| Company: PetPlan Injury/Illness: not sure Breed: german shepherd |
| Claim Amount: $100 - $500 Age of Pet: under a year |
| vin b, 4/30/2012 |
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| 9/10 Great Efficient Service |
| I have always had flawless service with Trupanion. My only complaint is that I wish pet care providers were willing to accept payment directly from Trupanion. The reimbursement format is sometime quite a hinderance to medical assistant for my pet since I am currently a full-time post-graduate student. |
| Company: Trupanion Injury/Illness: ear problem skin problem Breed: german shepherd |
| Claim Amount: $100 - $500 Age of Pet: under a year |
| Jonathan, 4/26/2012 |
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| 9/10 They care about our pets... |
| Abby, my dog, was found to have inflammatory bowel disease. It took many tests and vet visits and Embrace helped Abby and I get through all of this so Abby is a happy and vibrate dog now! Without an excellent primary care vet and a internal medicine specialist's care, Abby's disease wouldn't be found but that takes resources and Embrace was there to help us do that. I have been very happy with their caring messages and financial reimbursement for her care. Couldn't have done it without them! Abby says thank you too! |
| Company: Embrace Injury/Illness: Inflammatory Bowel disease Breed: german shepherd |
| Claim Amount: $100 - $500 Age of Pet: 1 - 8 |
| Pam, 4/25/2012 |
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| 1/10 Banfield Wellness Scam |
| Banfield gives sub-par care. Once you sign up for the Plan, though, you are locked in. Thus, you have no choice but to accept the poor quality of care. For example, on my last visit I asked them to biopsy a lump on my dog. They told me it would take 3-5 days to get a result. It has been almost ONE MONTH and I have received no response. When I call, I am told they will call me back. Nothing. This is but one example I could give on what kind of service Banfield gives. They are very interested in trying to up-sell you as you are treated to their assembly line type care. Forget personal touches, like actually remembering you or your pet. You are only a dollar sign to them. Also, they auto re-new your plan for a year without notice so watch carefully. |
| Company: Banfield Injury/Illness: not sure Breed: german shepherd |
| Claim Amount: $100 - $500 Age of Pet: 1 - 8 |
| Dawn S, 4/24/2012 |
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| 8/10 glad i'm insured |
| i've been a petshealth client for years so i'm happy whenever i have a need for coverage. i only have "basic" coverage, so it only kicks in for something unexpected. |
| Company: ASPCA Injury/Illness: gastritis/vomiting Breed: german shepherd |
| Claim Amount: $500 - $1000 Age of Pet: over 8 years |
| jim l, 4/19/2012 |
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| 10/10 Keeip up the good work |
| Keep up the good wok. |
| Company: VPI Injury/Illness: eye problem Breed: german shepherd |
| Claim Amount: $100 - $500 Age of Pet: 1 - 8 |
| Rosa Garza Higgins, 4/16/2012 |
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| 1/10 Unsatisfied customer |
| I signed my dog up for VPI when she was 5 with the hope to give her the best care possible throughout her life. I signed up for monthly automatic withdrawals from my bank account for the premiums. She is now nearing 14 and in relatively good health, but had a small accident 2 weeks ago. When I contacted VPI about the small claim, they informed me that they made an error and dropped my dog from their system 15 months ago. They apologized about the mistake and proceeded to tell me they'd allow me to pay them $500 to reinstate the policy. REALLY! They said if I wanted to continue with full coverage, this was my only choice. Since my dog is over 10 she is a "high risk" for them and they couldn't start a new full coverage policy. I was a bit shocked and very disappointed!! They make an error and as a result I need to pay $500 immediately! I still would like coverage for my dog, and may have considered paying if they would have shown some genuine remorse for their mistake. Perhaps offer me a free month? A free dog tag? Maybe make an exception to their rule and allow me to re-register my dog with a new policy? This was their mistake and all I get is a bill for $500. I declined their offer because i thought this was horrible customer service!!! Now as my dog ages and needs the insurance the most, we are without it. I've been a good customer for over 8 years and this is what I get! |
| Company: VPI Injury/Illness: not sure Breed: german shepherd |
| Claim Amount: under $100 Age of Pet: over 8 years |
| Dave, 4/14/2012 |
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