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Banfield Wellness Plans



8000 NE Tillamook
Portland, OR 97213-0998
phone: 800-838-6738
website: http://www.banfield.com


Banfield is not an insurance company, but a membership plan that offers wellness benefits. Members must go to Banfield pet hospitals, which are located within PetSmart stores throughout the United States.

There are several different plans available for dogs and cats, including one that includes a spay or neuter service. There is a one-time signup fee and monthly payments that start at $12.95.
Customer Ratings
60 days 1 year Lifetime
Rating 5.0 2.8 3.5
Count 4 60 270
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Reviews of Banfield

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8/10   It, 2/24/2015

Reviewed By: Adam, Recommend: Y

Seriously, it's called a wellness plan for a reason. It's a standard term that's used, it's not some scam that Banfield created to rip you off. It never says that things like x-rays or surgeries are covered. It is never referred to as pet insurance because it is not pet insurance. The people who keep calling it a scam or bad insurance are simply uninformed about the plan or legitimately don't understand what insurance truly is (pet, home, auto, or otherwise).

This type of plan on its own without additional pet insurance will be most useful for people with young healthy pets. My plan is just under $30 a month so for a year I pay about $350. Sounds like a lot but considering I get two comprehensive exams which include all vaccines, physical exam, stool sample, routine blood test, and the exam fee (and for the record, ALL vets charge an exam fee just for coming in, usually 50-75) it very easily pays for itself, sometimes in 1 visit. It's also nice not having to worry about paying the exam fee if I want to bring in my dog between comprehensives.

Like I said, probably best for younger pets. Pets that are getting older won't get too much benefit because just about anything else is not fully covered. I think they give you like a 10% discount on other procedures and medicines. When I needed x-rays for my dog, I got a small discount on the x-rays but also didn't have to pay the exam fee. I knew that going in because that's exactly what is stated in the contract I signed. When I brought my dog in for a skin irritation problem, they examined her, shaved part of her to get a good look at her skin, and gave me a diagnosis for something like $30.

My dog is not old yet, but getting closer to getting older (she will be 6). My Banfield contract is up in July so I will probably start looking into pet insurance soon so that I won't get hit with pre-existing conditions later in her life.

Also, for people who are complaining that if you want to cancel you have to finish payout out your contract: DUH. It's a contract. You signed a legally binding document agreeing that you would pay through the end of your contract. Why people think they can break a legal contract without any repercussions is just beyond me.

Overall, I rated this as an 8 out of 10. It'd be nice if more procedures were covered or the discount were higher, but it's still a good value for healthy pets. The people who keep complaining that it's not pet insurance, well, it's not pet insurance.
Injury/Illness: skin problem   Breed: Weimaraner
Claim Amount: under $100   Age of Pet: 1 - 8
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7/10   Good for preventative care - NOT AN INSURANCE, 2/11/2015

Reviewed By: Lauren, Recommend: Y

The wellness plan is good for preventative care. My husband and I have purchased it four our cat (16) as well as our dog (2). For a puppy, the plan is definitely worth it. It covers all shots and vaccinations, as well as spaying or neutering. Those more than make the plan worth it. It also has free office visits and exams, something that can be great for a first time pet parent who has a lot of questions. When your dog is older, the continued vaccinations as well as dental cleaning make the plan worth it. We jumped our plan up to the max coverage for our dog to get x-rays covered, we will end up paying an extra $80 a year vs the $160 the x-rays would have cost, and can get two more sets of x-rays covered during the next year (hopefully we will not need to make use of this). The continued free office visits and discounted antibiotics has made the plan worth it. Our dog has chronic GI problems. One GI infection cost us only $30 to treat vs the $360 we would have had to pay without the plan.
For our cat, he has a history of dental disease so the annual teeth cleaning are a huge plus. Their biannual comprehensive exams have also been a huge saver. Last time we took him in, they found that he had elevated white blood cell counts due to an infection. We were unaware that anything was wrong before the appointment. To treat him we payed $30 for the antibiotics and he had increased energy in just a couple of days.

However, just to be clear, I would not classify this as an insurance. For example, our dog tore her ACL, we cannot get this covered by our wellness plan and have to go elsewhere.
Injury/Illness: gastritis/vomiting Torn ACL   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   BANFIELD WELLNESS PLAN IS A SCAM, 2/1/2015

Reviewed By: Innopeak, Recommend: N

They make you pay a heavy money per year for covering pretty much nothing. Try to see when you need x-rays. They have doctors who do not know to read even the basic x-rays so we need to pay for expert opinion from outside. More outrageous than that is they cover '0' costs for x-rays and other necessary tratments. They hide under this being a wellness plan vs insurance plan.. The fact is, customers find it the hard way. I suggest stay away from Banfield.
Injury/Illness: not sure   Breed: American Water Spaniel
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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4/10   Not worth it if puppy gets sick., 1/12/2015

Reviewed By: Angela, Recommend: N

I got Banfield as soon as I got my puppy. He was doing fine and got all of shots. We took the advice of the vet and got him neutered. Afterwards, he started urinating while just standing or playing. You can tell he didn't even know it until he felt it puddling at his feet. I took back to the banfield vet who stated they wanted to do a urinalysis.This is not covered and neither is the medication if needed. What is the point of insurance if it doesn't cover anything if he gets sick. He was fine before the surgery.
Injury/Illness: bladder   Breed: Rottweiler
Claim Amount: $100 - $500   Age of Pet: under a year
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1/10   So called "Plan" is really a contract ... :-(, 1/5/2015

Reviewed By: Karen, Recommend: N

I have used Banfield for years. But I haven't had good vets since being in Maryland. I called to cancel and I was told by the rep "well you have a balance of $130 something which is the last three months payment on your Plan/Contract, so we are going to take out the next three months. I told him that "I will be taking Munchie to the vet for everything until then".

TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE
Injury/Illness: skin problem   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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  Read more reviews... | Add your own review

Most Helpful Reviews


8/10   It,
Seriously, it's called a wellness plan for a reason. It's a standard term that's used, it's not some scam that Banfield created to rip you off. It never says that things like x-rays or surgeries are covered. It is never referred to as pet insurance because it is not pet insurance. The people who keep calling it a scam or bad insurance are simply uninformed about the plan or legitimately don't understand… read more

Adam, parent of a Weimaraner
 
7/10   Good for preventative care - NOT AN INSURANCE,
The wellness plan is good for preventative care. My husband and I have purchased it four our cat (16) as well as our dog (2). For a puppy, the plan is definitely worth it. It covers all shots and vaccinations, as well as spaying or neutering. Those more than make the plan worth it. It also has free office visits and exams, something that can be great for a first time pet parent who has a lot of questions.… read more

Lauren, parent of a Mixed Breed
 
1/10   BANFIELD WELLNESS PLAN IS A SCAM,
They make you pay a heavy money per year for covering pretty much nothing. Try to see when you need x-rays. They have doctors who do not know to read even the basic x-rays so we need to pay for expert opinion from outside. More outrageous than that is they cover '0' costs for x-rays and other necessary tratments. They hide under this being a wellness plan vs insurance plan.. The fact is, customers find… read more

Innopeak, parent of a American Water Spaniel
 
4/10   Not worth it if puppy gets sick.,
I got Banfield as soon as I got my puppy. He was doing fine and got all of shots. We took the advice of the vet and got him neutered. Afterwards, he started urinating while just standing or playing. You can tell he didn't even know it until he felt it puddling at his feet. I took back to the banfield vet who stated they wanted to do a urinalysis.This is not covered and neither is the medication if needed.… read more

Angela, parent of a Rottweiler
 
1/10   So called "Plan" is really a contract ... :-(,
I have used Banfield for years. But I haven't had good vets since being in Maryland. I called to cancel and I was told by the rep "well you have a balance of $130 something which is the last three months payment on your Plan/Contract, so we are going to take out the next three months. I told him that "I will be taking Munchie to the vet for everything until then". TERRIBLE TERRIBLE TERRIBLE CUSTOMER… read more

Karen, parent of a Yorkshire Terrier
 


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