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Banfield Wellness Plans



8000 NE Tillamook
Portland, OR 97213-0998
phone: 800-838-6738
website: http://www.banfield.com


Banfield is not an insurance company, but a membership plan that offers wellness benefits. Members must go to Banfield pet hospitals, which are located within PetSmart stores throughout the United States.

There are several different plans available for dogs and cats, including one that includes a spay or neuter service. There is a one-time signup fee and monthly payments that start at $12.95.
Customer Ratings
60 days 1 year Lifetime
Rating 2.6 2.9 3.6
Count 7 72 243
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Reviews of Banfield

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9/10   A very good plan, in our experience, 8/12/2014

Reviewed By: Jean Barnes, Recommend: Y

We have had insurance for 2 dogs. They have treated both very well. When our old dog got cancer, they were wonderful when we had her put to sleep. When our new dog needed some expensive tests, they figured out a way to make the payments much lower. I appreciate the longer hours, with 2 working owners. We will be getting a policy for our new kitten.
Injury/Illness: Suspicious skin mass and heart murmer   Breed: Rat Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Bunch of thieves, 8/8/2014

Reviewed By: Steve, Recommend: N

These people are extremely lucrative and devious. It does not say anywhere in the agreement that the insurance, or the "bundle of services as the lady kept putting it, is NON TRANSFERRABLE. So now we gotta keep paying every month for a dead dog. SHAME ON YOU PEOPLE!!! DO YOU HAVE ANY SENSE OF DIGNITY?
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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2/10   Bad plan, 7/20/2014

Reviewed By: Lee Hawk, Recommend: N

if you cancel your plan before the year end you must make up
all the discounts they gave you. My dog died of cancer, so I canceled my plan, I had to make up hundreds of dollars in discounts that I got with my plan because I ended my plan before the year end, if you don't pay your credit will suffer. Just take your pet someplace else or pay as you go with them. There plan is not worth it.
Injury/Illness: cancer   Breed: Siberian Husky
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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3/10   Not tranferrable!, 7/12/2014

Reviewed By: Stephanie, Recommend: N

I re-homed my two puppies and have since found out, the plans don't tranfer with them. This is ridiculous! So in other words, I am stuck with paying off the plans for two dogs I no longer own. Not happy! This is not right! The plans should tranfer to the new owner, staying with the pet. I will not ever do business with Banfield again! Besides, you end up paying inflated prices for meds and any extras, of which pretty much everything is extra passed taking your pet thru the doors and speaking with a vet.
Injury/Illness: Plan does not follow animal   Breed: Terrier Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Bladder, 7/11/2014

Reviewed By: pet, Recommend: N

Since the take over of 5520 S Parker Rd in Aurora CO. the service has never been the same. This is the most rude and incompetant staff I have ever delt with. Everytime I go in there, someone is complaining about something that has gone wrong and the staff has no idea what is going on. My dog was taken to surgury for stones that were never found. I paid for Ultrasound from someone that apparently doesn't know how to read it and surgury from some failure of a doctor. Banfield made a huge mistake by removing Doctor Starman and it shows as that business went from a beacon in the Banfield system to a joke. Never going back.
Injury/Illness: bladder   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: over 8 years
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  Read more reviews... | Add your own review

Most Helpful Reviews


9/10   A very good plan, in our experience,
We have had insurance for 2 dogs. They have treated both very well. When our old dog got cancer, they were wonderful when we had her put to sleep. When our new dog needed some expensive tests, they figured out a way to make the payments much lower. I appreciate the longer hours, with 2 working owners. We will be getting a policy for our new kitten. read more

Jean Barnes, parent of a Rat Terrier
 
1/10   Bunch of thieves,
These people are extremely lucrative and devious. It does not say anywhere in the agreement that the insurance, or the "bundle of services as the lady kept putting it, is NON TRANSFERRABLE. So now we gotta keep paying every month for a dead dog. SHAME ON YOU PEOPLE!!! DO YOU HAVE ANY SENSE OF DIGNITY? read more

Steve, parent of a Mixed Breed
 
2/10   Bad plan,
if you cancel your plan before the year end you must make up all the discounts they gave you. My dog died of cancer, so I canceled my plan, I had to make up hundreds of dollars in discounts that I got with my plan because I ended my plan before the year end, if you don't pay your credit will suffer. Just take your pet someplace else or pay as you go with them. There plan is not worth it. read more

Lee Hawk, parent of a Siberian Husky
 
3/10   Not tranferrable!,
I re-homed my two puppies and have since found out, the plans don't tranfer with them. This is ridiculous! So in other words, I am stuck with paying off the plans for two dogs I no longer own. Not happy! This is not right! The plans should tranfer to the new owner, staying with the pet. I will not ever do business with Banfield again! Besides, you end up paying inflated prices for meds and any extras,… read more

Stephanie, parent of a Terrier Mix
 
1/10   Bladder,
Since the take over of 5520 S Parker Rd in Aurora CO. the service has never been the same. This is the most rude and incompetant staff I have ever delt with. Everytime I go in there, someone is complaining about something that has gone wrong and the staff has no idea what is going on. My dog was taken to surgury for stones that were never found. I paid for Ultrasound from someone that apparently doesn't… read more

pet, parent of a Shih Tzu
 


Review Banfield review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Tell us about your pet
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
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bladder renal (kidney) thyroid
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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