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24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 4.6 3.2 4.3
Count 8 36 331
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Reviews of 24 Pet Watch

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7/10   My dog is Pre Approved for Surgery this week, 3/13/2017

Reviewed By: Joel, Recommend: Y

My 7 year old Golden Retriever needs surgery on both legs due to ruptured cruciate ligaments in both legs. Estimated cost around $8,000. So far, I have talked to the insurance representatives at least five times and each time they were very helpful. Do not understand the reviews of long telephone answer times as my calls were all taken within two to three minutes. The surgeon submitted the information required for Pre-Authorization and I received back the authorization within 24 hours by email And by the way, their new email portal allows you to submit claims on line without the vets signature--just upload the claim for with the paid bill. (I was a Purina customer before they sold to 24 PetWatch but never had a claim)

I will say it has been my experience with insurance companies that some people do not submit all documents required and some do not read the terms of the policy until there is an occurrence and are mad that the illness is not covered but it was spelled out in the policy. This would definitely resolve some problems. That being said, my dogs first surgery is this Thursday and that will be the proof of the pudding if I get paid in a timely manner.

I did note that i just got my insurance renewal and the premium tripled--not sure why as the renewal came before they knew my dog needed surgery. Maybe when he turned 7? The administrators also changed the underlying insurance company.

Injury/Illness: Ruptured cruciate ligaments   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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5/10   Tripled rates at end of my dog's life., 3/13/2017

Reviewed By: Donna, Recommend: N

I had pet insurance with this company for 13 years. They sold out to a different company and tripled my rate. My Lab is almost 14 years old. There's no way I'm paying triple what I have paid over 13 years. No more pet insurance for us! No other companies will cover a senior pet.
Injury/Illness: not sure   Breed: Labrador Retriever
Claim Amount: under $100   Age of Pet: over 8 years
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9/10   Fair and worth every penny, 3/7/2017

Reviewed By: Gerry, Recommend: Y

I have now had this insurance for my last two cats. Each had cancer, and this insurance allowed me to make the right decision. My last cat had cancer, thyroid, Upper Respiratory, kidney, and blood pressure problems. She was to the vet a lot. They covered it all as per the plan. I don't think about 15 years with them I have seen more then a few claims denied and they were usually paid once they got the correct paperwork. I have nothing but praise for them in that regard. I will say they take a few week to 1 1/2 months to pay me back, but that is not a problem. I can live with that are long as they do pay, and they do.
Injury/Illness: cancer renal (kidney) thyroid, upper respiratory, blood pressure   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   Premium increased 200% and billed w/o approval, 3/5/2017

Reviewed By: Tamara, Recommend: N

I've had the policy since 2009 when it was Purina and it was great. Then it switched hands to 24PetWatch and since then they've become increasingly more difficult to deal with. The last thing that happened was that I just happen to see a $900+ charge on my credit card from them (the years before it was $200/yr, then $360 when they took over), no bill or anything. When I called they just kept telling me that I signed up for them to automatically charge me in 2014 (which I never did) and that they have my permission to charge my card. They just repeated the same thing to me and said there were no supervisors available for me to talk to. They wouldn't refund anything. Needless to say I cancelled my policy. That company is not an honest business.
Injury/Illness: Premium increased over 200% and billed without approval   Breed: Jack Russell Terrier
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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4/10   Doubled premiums, 3/4/2017

Reviewed By: Rachael, Recommend: N

I have been a member with 24 hour pet watch since it was PurinaCare, over 6 years now, and I've never had a problem. Then in October they suddenly DOUBLED the price of my premium. I tried to change my policy, and they told me that I'd be changing mid-policy year, so changing policies would mean that any of my cat's previous issues would now be seen as pre-existing condition and potentially not be covered.

I've loved this company for the last six years, but doubling premiums with little to no notice is just ridiculous. I've always thought it was a good value, so if they had to raise the rates gradually I would understand, but this is messed up. If you want to find a company you can stay with throughout your pet's life, this is apparently not it.
Injury/Illness: not sure   Breed: Domestic Shorthair
Claim Amount: under $100   Age of Pet: 1 - 8
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Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Reviewed By: Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Reviewed By: Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Reviewed By: Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Reviewed By: Todd Lahn
 
7/10   My dog is Pre Approved for Surgery this week,
My 7 year old Golden Retriever needs surgery on both legs due to ruptured cruciate ligaments in both legs. Estimated cost around $8,000. So far, I have talked to the insurance representatives at least five times and each time they were very helpful. Do not understand the reviews of long telephone answer times as my calls were all taken within two to three minutes. The surgeon submitted the information… read more

Reviewed By: Joel, parent of a Golden Retriever
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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