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24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 5.3 6.1 5.1
Count 6 52 185
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Reviews of 24 Pet Watch

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1/10   Difficult to get service, 4/11/2014

Reviewed By: Constance, Recommend: N

Can never get through on the phone...don't respond to emails. My vet faxed my pet bills to them two weeks ago and I've heard nothing. I managed to get through once after about 30 minutes ("you are number 4 in the cue") for 20 minutes....and when they finally answered, they said they don't see any record of my vet's submissions. What a bunch of B.S.
Injury/Illness: renal (kidney)   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Waiting for Insurance check, 3/13/2014

Reviewed By: Steve Deignan, Recommend: Y

Good company to be with.
Injury/Illness: gastritis/vomiting   Breed: Staffordshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Rude and CLueless company, 3/12/2014

Reviewed By: Florida Owner, Recommend: N

Rude customer service and good luck ever cancelling if something happens to your pet like mine..... They do not care.... RUDE EUDE..
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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3/10   Don't do it, 3/6/2014

Reviewed By: Not Applicable, Recommend: N

I used to have PurinaCare insurance which was wonderful., but they were bought by 24PetWatch and my experience has been terrible so far. I've been trying to get ahold of them via phone for two days now... the wait time is so long I keep having to hang up because I run out of time (have to get back to work). Right now I have been on hold for 15 minutes and am still 7th in their queue. I don't have time to wait an hour to talk to them, I just have one simple question. We have three pets so I want to maintain insurance, but we are going to look elsewhere. This is so silly.
Injury/Illness: calling for billing issue   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Excellent service, 3/4/2014

Reviewed By: Jan Flowers, Recommend: Y

I received 30 days free coverage by 24 Pet Watch with adoption of my new pet from Humane Society. Illness occurred first week of ownership (he's healthy now, thank goodness), and insurance policy by 24 Pet Watch covered nearly every dollar minus the deductible. Customer service was superior - professional, friendly, efficient - in the process of submitting my claim, and I'm now investigating purchasing coverage. Payment was received quickly. Based on my experience with 24 Pet Watch, I'm extremely impressed.
Injury/Illness: upper respiratory infection   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Todd Lahn
 
1/10   Difficult to get service,
Can never get through on the phone...don't respond to emails. My vet faxed my pet bills to them two weeks ago and I've heard nothing. I managed to get through once after about 30 minutes ("you are number 4 in the cue") for 20 minutes....and when they finally answered, they said they don't see any record of my vet's submissions. What a bunch of B.S. read more

Constance, parent of a Mixed Breed
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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