Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  


Browse:
Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Embrace
Petplan USA
Trupanion
Pets Best
ASPCA
VPI
 Petfirst
AKC
PetPartners
24PetWatch
PetPremium
VetCare Health
Figo

Canada Pet Insurers
Pets Plus Us
Petplan
Trupanion
Petsecure
PetCare
PC Financial
Hbc
 Petfirst Healthcare

Other Options
Pet Assure
Banfield
PetSmart
PETCO
United Pet Care

Breeds

UK Pet Insurance

Privacy


24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 5.0 4.1 4.8
Count 3 37 249
add your rating

Get a Free Quote

Reviews of 24 Pet Watch

Filter By:    
5/10   Poor follow up to claims........., 7/20/2015

Reviewed By: Joan DiCarlo, Recommend: N

I have had 24pet Care ever since I adopted my terrier mix from a local shelter. She is now over 12 years old (much too old to be covered under another insurance ). Initially, the response to any claims I made were slow, but here of late it has become ridiculous. I submitted a claim for over $1300.00 as of July 2, and became a bit concerned because I didn't get the usual follow up to my claim submission, which incidenty was faxed to them. Out of curiosity, I called them and they told me they needed "updated" health information. What is with this? They have more health information on my dog than my GP has on me, and they need more "up-to-date" health information. When I questioned WHY they needed more health information, and they saw I was a bit upset, the agent (who, I must admit, was very pleasant) came up with the response that they requested the Veterinary Team to fax them all the updated information. I still don't get it.........all the updated information was submitted with the claim......I was in the office when it was submitted. Will someone please tell me what I am missing out on here?

Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
 
4/10   Very Very Slow Claim Process!, 6/30/2015

Reviewed By: M. Stone, Recommend: N

I've been with 24Petwatch for 6 years(since 2009) and had a claim in 2014 and one in April 2015. The claim process is low-tech and painfully long. I had to fill out the form manually then fax; email submission just started this year 2015). From submission to receiving the claim check took 2 months! I had to call to check on status and the wait time was as long as 10-15 minutes! Twice, I selected the option to leave the queue and have 24Petwatch call me. Well, both times they never called me back as promised.

The claim process was extremely slow and frustrating. They made mistakes and declined my 2nd claim so they sent me an Reassessment Request form and told me it will take up to another 8 weeks for them to process my request!!!

I found another pet insurance company that offers much higher coverage for comparable premiums so I am leaving 24Petwatch. Very disappointed!
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
View Comments (2)   | permalink

Was this review helpful to you?      
 
6/10   they are getting better, 6/23/2015

Reviewed By: Andrew, Recommend: Y

I had this insurance since 2004 with my lab at 8 weeks old and p[laced a 2nd lab 1 year later. I agree they were very slow at paying up through the beginning of this year as I also submitted a claim in Jan 2015 and did not get reimbursed until mid march. However, my recent claims that ranged from $45. to $9600. in april and may 2015 are being paid not far from 30-45 days out of submission. I did send the claims via e-mail. If you call, stay in queue, and not have them call you back - that takes several days. Most of the service reps are pleasant. My rating For quickness and response before this year 2015 - I would give them a 2. But for these past few months, I would rate them a 6 as it seems they are doing some quality improvement and is starting to show. I just placed another $500 claim in on 06/22 - I will let you know how fast that got reimbursed.
Injury/Illness: cancer IVDD   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
View Comments (1)   | permalink

Was this review helpful to you?      
 
2/10   They need to sell out, 4/1/2015

Reviewed By: Wayne, Recommend: N

I was with PurinaCare and loved them. Since I have been with this company they very hard to get in touch with and do not return your call once you are put in a que. They are extremely slow to pay. Going to another company the first of next month
Injury/Illness: Slow to pay on all   Breed: English Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
View Comments (2)   | permalink

Was this review helpful to you?      
 
3/10   Very long payout time, 3/4/2015

Reviewed By: Robin Klein, Recommend: N

I submitted a claim that was received by the company January 1st of this year. It is now March 4th, and I still have not been reimbursed. I received a phone message weeks ago that said the claim had been processed and I would get my check in 2-3 weeks. I'm still waiting. I called them and the claim is awaiting final approval. The very nice customer service rep. made excuses about what a busy time of year my claim was filed in, and how they are recruiting more staff reps. to process claims. My account was given to this company when Purinacare stopped granting pet insurance, and if my pet was younger, I would shop elsewhere. Because of the long processing time, I would not recommend this company to others. They have my email, if there is a delay, I would have appreciated a message telling me of the change in processing and what new date I could expect a check. I'm not made of money, and the bill was a fairly expensive one.
Injury/Illness: wellness checkup   Breed: Labrador Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
 

Read More Reviews...


Compare Insurers


Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Reviewed By: Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Reviewed By: Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Reviewed By: Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Reviewed By: Todd Lahn
 
5/10   Poor follow up to claims.........,
I have had 24pet Care ever since I adopted my terrier mix from a local shelter. She is now over 12 years old (much too old to be covered under another insurance ). Initially, the response to any claims I made were slow, but here of late it has become ridiculous. I submitted a claim for over $1300.00 as of July 2, and became a bit concerned because I didn't get the usual follow up to my claim submission,… read more

Reviewed By: Joan DiCarlo, parent of a Mixed Breed
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here