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24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 4.8 4.2 4.8
Count 5 66 232
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Reviews of 24 Pet Watch

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2/10   Find another insurer, 11/10/2014

Reviewed By: Drucilla Dunton, Recommend: N

I inherited this company from PurinaCare, which was a good company. Unfortunately, 24PetWatch is not a good company. Most importantly, their response time exceeds 60 days. In the past six months, my claims have not been processed for over 70 days. They have also tried to find reasons not to cover legitimate claims, and requests for reevaluations are delayed 60-70 days as well.

This is a bad company which is badly managed.
Injury/Illness: various   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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4/10   Glad I have it... but..., 11/3/2014

Reviewed By: Kent Dorsey, Recommend: N

Have had 24PetWatch for many years, I am glad I have the coverage. But in 2014 they have real got real slow about processing claims. In the past you could count on reimbursement being received about 3 weeks after the claim was filed, now it is taking 4 to 5 weeks - and that is with a complaint filed with the state insurance commission (which they always seem to write the check the day I fax them the state complaint). Their excuse this year is that they have had a busy year and are trying to catch up, but nothing seems to get them moving. Not the standard of care they once provided. Changed our other cat to PetsBest...
Injury/Illness: cancer Inf Bowel   Breed: American Shorthair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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8/10   24 Pet Watch, 10/27/2014

Reviewed By: Ilza Waterman, Recommend: Y

I must say my claims became more time consuming with the paper work required this year. I have been using this company for over 10 yrs. It was called something else before 24 Pet watch. It was great! It takes longer to receive your check, however they are paying my claims. The monthly cost is very reasonable.


nable
Injury/Illness: not sure   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great Customer Service, 10/21/2014

Reviewed By: Lisa Freidel, Recommend: Y

I was very nervous when my PurinaCare switched to this company. However, they have been very helpful. It does take some time to get claims paid however I always get paid. Also, The chat feature is great to use for questions! Stephanie was very helpful and helped me find a way to lower my bill so it was more affordable. I couldn't be happier with this company so far. They continue to improve their processes and website/access to information. Give them a chance!
Injury/Illness: Annual Exam/Vaccines   Breed: English Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Shouldn't be allowed to sell insurance, 10/13/2014

Reviewed By: Jim Fiorillo, Recommend: N

Purina sold my policy to 24Petwatch. Claims that Purina processed in 3-4 days now take 3-4 months. They are the worst company I have ever dealt with. Their paper-work is burdensome and their review time is impossibly slow. I would NEVER recommend them to any of my friends or to anyone who loved their pet. Period.
Injury/Illness: bladder   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Todd Lahn
 
2/10   Find another insurer,
I inherited this company from PurinaCare, which was a good company. Unfortunately, 24PetWatch is not a good company. Most importantly, their response time exceeds 60 days. In the past six months, my claims have not been processed for over 70 days. They have also tried to find reasons not to cover legitimate claims, and requests for reevaluations are delayed 60-70 days as well. This is a bad company which… read more

Drucilla Dunton, parent of a Domestic Shorthair
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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